Phone Attendant - TaxFam

At TaxFam, we bring over 15 years of expertise to help you seamlessly navigate the complexities of filing both personal and business tax returns. Our team not only guides you through the process but also equips you with financial knowledge about your taxes, ensuring you’re informed every step of the way.

We pride ourselves on accuracy, meticulously reviewing every document multiple times to maintain the highest standards. You can trust that every detail is entered with precision.

What sets TaxFam apart is our personable approach. Here, you are not just a number—you’re family. Our team is fully dedicated to understanding and meeting your financial needs.

At TaxFam, transparency is key. We walk you through the entire tax process, explaining all fees and costs up front. There are no hidden surprises, just honest, straightforward service. We believe in building lasting relationships based on trust and openness.

About TaxFam:

TaxFam provides expert tax preparation and financial services with a focus on accuracy, transparency, and personalized care. We treat each client like family, ensuring they receive top-tier service and support. As our company continues to grow, we are seeking a courteous and efficient Phone Attendant to manage incoming calls and provide an exceptional client experience over the phone.

Position Summary:

We are looking for a professional and friendly Phone Attendant to handle incoming calls, answer client inquiries, and assist with scheduling appointments. The ideal candidate is comfortable communicating with clients, solving problems efficiently, and maintaining a positive attitude over the phone.

Key

Job duties

• Answer and manage incoming calls in a courteous and professional manner
• Assist clients with inquiries, provide basic information about services, and direct calls as needed
• Schedule and confirm appointments for tax preparers and other staff members
• Handle client concerns or escalate issues to the appropriate team member for resolution
• Maintain accurate records of client interactions and update appointment schedules
• Provide clients with a positive experience, ensuring their needs are addressed efficiently
• Support administrative tasks as needed, such as data entry and appointment reminders

Qualifications:

• Previous experience in a phone attendant, customer service, or similar role preferred
• Excellent verbal communication skills
• Ability to remain calm and professional in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to multitask and manage time effectively
• Proficient in basic computer skills (Microsoft Office, scheduling software)
• A positive, friendly, and patient attitude when dealing with clients

What We Offer:

• Competitive pay
• Flexible scheduling (Full-Time, Part-Time)
• A supportive, family-oriented work environment
• Opportunities for training and career advancement
• Potential for growth within the company

How to Apply:

If you enjoy interacting with people, have strong phone communication skills, and want to be part of a company that values client relationships, apply today!

Salary