Phone Operator - Sheraton Miami Airport Hotel

Overview

Opportunity:  Phone Operator

Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.

Potential Career Path   

Front Desk Supervisor –Front Office Manager – Assistant General Manager

Essential Job Functions

• Promptly and professionally answer telephone calls and ascertain.the correct extension and direction of call.
• Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
• Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
• Page guests and patrons using the public address system.
• Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
• Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
• Respond to and resolve all complications and complaints.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent.
• Previous receptionist or customer service experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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