Phone Representative 9 (R) - Hiregy

Job ID: 20218 - Phone Representative (Remote)

Location: Must live within a 60 mile radius to Clearwater, Florida

Pay: $25.00

Hours:   
Phone Team
Sun-Thurs 12pm-8:30pm 
TUES - SAT 12pm - 8:30pm
TUES - SAT 8pm-4:30am 



Type: Contract to Hire

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: https://rb.gy/praijt


Job duties:

• Answer incoming phone calls from the Crisis Lifeline from clients needing online emotional support
• Ensure you meet all Crisis and Suicide Lifeline performance metrics
• Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation
• Use the least invasive approach to service provision. Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
• Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:

• Bachelor’s Degree from a four-year college or university or higher is preferred. (Not required)
• Health and Human Services background preferred.

Requirements:

• One year or more of related recent crisis, mental health, or substance abuse/counselling experience is required.
• Experience handling crisis phone calls is required.
• Above-average computer skills preferred.
• High school diploma or equivalent required
• Background check required
• Drug screening required
• Smoke-free workplace, nicotine testing required
• Must provide (3) references