Phone Scheduler - Norfolk - Virginia Oncology Associates
Norfolk, VA 23502
About the Job
Overview:
Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.
***Please take this quick survey once you've submitted your resume to complete the application process: Phone Scheduler Survey ***
- Primary operators for Incoming Scheduling Calls
- Representative of BCC, Ches, HV, Obici, PA offices
- Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
- Monitor scheduling voice mail and contact patients for scheduling
- Direct responsibility for scheduling for specific providers
- Monitor and schedule from Order que for specific providers
- Monitor and schedule from bump list for specific providers
- Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
- Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
- Other duties as requested or assigned
- Receptionist or office experience required
- Medical office experience strongly preferred
- Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
- High school diploma or equivalent
- Must be able and willing to travel to other office locations as needed
Source : Virginia Oncology Associates