Phone Support Clerk - Get Glowing
New York, NY 92673
About the Job
Description
We present our highly trained direct customer service assistant professionals as a representation for our clients in order to take their brands to the next level. Our current approach has allowed us unprecedented growth this past year and hence we are looking to expand our teams to take on new clientele.
Working with breakout and established brands alike, we have proven to our clients that our direct, personalized approach provides them with the personal contact and handshake that they desperately need to remain competitive in today's market.
Working with breakout and established brands alike, we have proven to our clients that our direct, personalized approach provides them with the personal contact and handshake that they desperately need to remain competitive in today's market.
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responsible for representing us to clients and customers by providing high-quality and efficient customer service.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Ensure compliance with all company and client policies and procedures.
Skills, Knowledge and Expertise
- Empathy. Empathy is the ability to understand another person's emotions and perspective.
- Problem solving. Being able to solve problems is key to customer service.
- Communication.
- Active listening.
- Technical knowledge.
- Patience.
- Tenacity.
- Adaptability
Benefits
- Medical/Prescription Insurance.
- Flexible Spending Account.
- Paid Time Off.
- Sick Days.
- Bereavement.
- Perfect Attendance.
- Jury Duty.
- Worker’s Compensation
Source : Get Glowing