Photography Market Lead, ShowingTime+ (Cleveland, OH) at Zillow

About the team

ShowingTime+ is seeking an experienced photographer for real estate media market leadership work. Apply your skills to the Real Estate industry by helping lead a team that focuses on capturing high-quality photos, videos, drone imagery, and Zillow’s 3D interactive floor plans to help real estate agents professionally market listings. By working with us you’ll be at the forefront of Real Estate media innovation, capturing media and leading a team that consumers want to see when shopping for a home.

About the role

This is a full-time position. As the lead photographer, Market Leaders collaborate with their Regional Manager to drive market ownership, align with business goals, and achieve long-term success. Regular meetings, coaching, and open communication foster a supportive team environment, enhancing client experiences and boosting performance. The ideal candidate should be highly organized, possess excellent communication and leadership skills, and have a strong customer service orientation.

Responsibilities

• Understand all duties and responsibilities of the market Photographers

• Perform all media capture services; photography, 3D tours, drone, twilight & more, at the highest level and utilize backend systems to assist the Regional Manager with leadership tasks

• Ability to drive longer distances, covering an area with a 60+ mile radius

• Operate as a hybrid of field operations and work from home leadership tasks

• Understand Showingtime+’s calendar and notes system, packages, and products at a high level while ensuring your team understands and implements them in their day-to-day operations

• Cover last-minute or make-up appointments as needed, when the original photographer is unavailable, or to provide exceptional customer service

• Excel in and provide advanced photographer training on program protocols and procedures, customer service, problem-solving, and conflict resolution

• Be the client facing resource for issue resolution, escalating to the Regional Manager (RM) as needed

• Provide timely communication and solutions to ensure a great client experience

• Work with the training team to provide on-site training for new hires and conduct shadow sessions, covering various aspects of the role

• Communicate with your Regional Manager on topics such as training updates, availability concerns, and gathering client and team feedback

• Understand and communicate important updates to your team

• Test new technologies and systems, educate photographers on new technologies and systems

• Organize monthly team meetings via Zoom to provide support and foster a team atmosphere

• Plan and Implement quarterly in-person team morale events

• Understand our clientele at a high level, help educate your team while building and maintaining strong relationships

• Help with continued training to ensure all photographers are capable of performing all services

• Work with your Regional Manager on availability, ensuring 1-3 days in advance booking availability

• Be a point of contact for clients and your team(s) across LMS during business hours

• Travel for zRetreats to connect in person with the LMS team

• Support business growth in your market by occasionally representing LMS at sales events

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $17.10 - $27.30 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

• An experienced photographer and leader with a talent for capturing high-quality media (preferably within the real estate industry)

• Someone with excellent customer service & professional business communication skills (you'll be engaging with the clients daily)

• A motivated, detail-oriented person who can efficiently lead others in capturing a home while maintaining the highest quality standards

• A punctual professional who always shows up on time and delivers captured media by communicated deadlines

• Someone who turns mistakes and issues into positive experiences for clients

• An independent worker, comfortable working solo

Requirements

• Proven experience in a leadership role

• Excellent communication and interpersonal skills

• Strong organizational and time management abilities

• Ability to problem-solve and resolve conflicts effectively

• Customer service orientation and a commitment to client satisfaction

• Familiarity with media services, scheduling tools, and backend systems

• Availability during local business hours (8am-5pm)

• Ability to complete all media package services including drone which requires an FAA Part 107 License

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and

. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, and customer and employee non-solicitation provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.