Photography Market Lead, ShowingTime+ (Philadelphia, PA) at Zillow

About the team

The Showingtime LMS team revolves around fostering exceptional customer service and industry leading quality. It emphasizes proactive leadership, continuous support, and skill development for photographers. The team works collaboratively, ensuring thorough problem resolution and maintaining a balanced workload distribution. Regular meetings, coaching sessions, and open communication with Regional Managers contribute to a cohesive and supportive team atmosphere, aiming to provide outstanding client experiences while continuously improving individual and collective performance.

About the role

The purpose of this role is to take ownership of the local photography market as the lead photographer. This includes but is not limited to:

• Get to know and lead the photographers in your local market.

• Perform media capture services: photography, 3D tours, drone, twilight & more. Operating as a  hybrid of field operations and work from home leadership tasks.

• Provide customer service, problem solving, and conflict resolution for your team and clients.

• Work closely with your Regional Manager on aligning market goals with business objectives.

• Learn and become proficient in backend systems.

• Understand client and enterprise relationships at a high level.

• Reschedule or jump in to cover last minute appointments.

• Be the client facing resource for issue resolution, escalating to the Regional Manager (RM) as needed.

• Run a successful In Person Shadowing program to train and coach photographers.

• Meet with your team via Zoom on a monthly basis.

• Plan and conduct Team Dinners for team building purposes.

• Test new technologies and systems, educate photographers on new technologies and systems.

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $17.10 - $27.30 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

• Well organized for a fast paced hybrid environment working both in and out of the field.

• Exhibits industry leading time management and communication skills

• Excel at customer service, problem-solving, and conflict resolution.

• Demonstrate proficiency in organization, time management, leadership, and communication skills.

• Familiar with technological problem solving remotely.

• Invest time in understanding and resolving problems comprehensively.

• Create exceptional experiences for all clients.

• Transform mistakes and challenges into positive experiences.

• Provide prompt communication and effective solutions.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, andworld-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, and customer and employee non-solicitation provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.