PKI Service Desk Technician - Link Solutions, Inc.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a PKI Service Desk Technician to join our Sierra Vista, Arizona team.

• Must be a US Citizen 
• DoD Secret Clearance required
• Non-remote (relocation incentive available)
• Swing shift (shift info below)

The PKI Service Desk Technician will provide technical and system support for the U.S. Army Network Enterprise Technology Command (NETCOM) Center on Fort Huachuca. You will work across many teams and high-level managers in the organization to design, lead, manage, maintain, and track assets, deploy, implement, and support the workforce environment. 

In this position, you will provide CAC/PKI and RA/LRA functions related to the creation, revocation, suspension, and issuance of NIPRNET Alternate Smart Card Logon (ASCL), SIPRNET, and Deployed Forces network tokens associated PKI credentialing for daily operations.

Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities:

• Resolve daily PKI and card access tickets which include user permissions, SSL certificate requests, servers, and applications access requests.
• Will manage reinstatement and renewal of user privilege accounts.
• Assist with system upgrades, version uplifts
• Maintain, support, and troubleshoot PKI systems for infrastructure issues.
• Monitor PKI infrastructure and ensure operational readiness.
• Evaluate all certificate types for problems, issues, renewals, and revocations.
• Assist end-users with certificate-related issues.
• Administer the PKI certificate lifecycle for various applications and solutions.
• Provide End-user certificate support for certificates.
• Support certificate requests, escalating to senior members as needed
• Participate in projects to deploy new PKI applications and services.
• Implement changes to the PKI infrastructure and change control policies and procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Shift Information:

• Swing shift
• Sunday - Wednesday
• 2:00 PM – 12:30 AM

• Must be a US citizen.
• Must have a DoD Secret Clearance.
• IAT Level II Certification equivalent or higher (CompTIA Security+ CE, CCNA Security Training, CySA+, GICSP, GSEC. etc.)
• AA/AS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts or two (2+) years of relevant experience.
• Current Computing Environment (CE) certification (required within 90 days of performance start date).
• Experience monitoring and evaluating the performance and security of PKI systems. 
• Communicate effectively with customers who have different levels of technical knowledge and expectations.
• Knowledge of the security principles for protecting customer data and PKI systems.
• Experience with PKI systems, such as certificate errors, access issues, encryption failures, etc.

Preferred:

• BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
• Experience working in a Department of Defense (DoD) environment.
• Ability to function independently and as a team player in a fast-paced environment required.
• Strong analytical and problem-solving skills.
• Ability to diagnose and resolve technical issues efficiently.
• Ability to communicate technical information to non-technical users.
• Able to multitask, prioritize, and manage time efficiently
• Accurate and precise attention to detail.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.