Planet Hollywood at LAX- Order Taker/Cashier (EOS) - Earl Enterprises

The Order Taker/Cashier is responsible for providing excellent Guest service by greeting each Guest with a friendly, welcoming appropriate greeting such as: “Welcome to Earl of Sandwich, what would you like today?”, ensuring that all entrée items are entered into the POS accurately and that payments are processed accurately, up-selling sides, desserts and drinks, and engage Guests in topics regarding the Company’s loyalty program and inviting Guests to provide their feedback using the Company’s online survey.• Answers the telephone within 3 rings and with a smile in his/her voice

• Takes the Guests order and handles cash and credit transaction accurately

• General math skills

• Maintain Proper Cash Handling Procedures as defined by the Company

• Maintain all cash handling documentation for their drawer

• Enters order accurately into the POS system

• Handles Guests problems efficiently and in a friendly manner

• Demonstrates knowledge of the brand and menu items

• Suggestively sells additional menu items

• Greets Guests when they are entering and leaving to make them feel comfortable and welcome

• Maintains cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, kitchen, prep areas and restrooms.

• Assists with stocking, cleaning and maintenance duties as needed