Planisware Technical Support consultant - Ztek Consulting INC

As a technical consultant, your mission is to design, configure, and deploy Planisware solutions at client organizations.
Working as part of a team, you will interact regularly with clients to learn their internal processes and understand the needs of their organization.
As you gain experience, you will be taking direct responsibility for critical aspects of the implementation.
You will be able to apply your experience and understanding of Planisware's capabilities to transform business requirements first into a comprehensive system design, and then into a functional, high-quality implementation of the Planisware solution.

As a technical consultant:
You will be part of a project team, learning directly from experienced consultants and participating in key meetings. You will be assigned an individual mentor, who will help you as you progress in your career with Planisware.
You will be providing Hypercare support to the superusers post deployments/roll-outs
You will configure, test, deploy, and support Planisware applications for client organizations.
You will become deeply familiar with the business needs and processes of clients. As you become more skilled at understanding business needs and applying Planisware capabilities, you will be able to propose solutions that both meet requirements and facilitate the client's long-term success.? ?What is expected from you
BA or BS degree with 4 to 8 years of experience in Planisware
Computer programming experience (object-oriented preferred)
Working knowledge of database management and/or Linux
Previous experience in Planisware software implementation
Knowledge of portfolio and/or project management in Planisware
Willing to travel (US & International)
Quick learner, efficient multi-tasker, and team player
Strong written and oral communication skills
Support process (ITIL), Incident/Service request management, SNOW
Should be able to perform and contribute in below roles.
Develop in-depth knowledge of Planisware features, functionalities, and best practices.
Stay updated on new releases and enhancements to the software.
Assist in the configuration and customization of Planisware to meet organizational needs.
Work closely with project managers, business analysts, and IT teams to understand user requirements and challenges.
Analyze existing workflows and processes to identify areas for improvement using Planisware.
Recommend and implement process enhancements that leverage Planisware capabilities.
Provide training sessions for end-users and stakeholders to ensure proper usage of Planisware.
Serve as a point of contact for troubleshooting issues and providing user support.
Create and maintain documentation related to system configurations, processes, and user guides.
Liaise with various departments to gather requirements and understand their needs regarding project management and resource planning.
Communicate effectively with technical teams to ensure alignment between user needs and software capabilities.
Support change management initiatives related to the adoption of Planisware.
Facilitate workshops and feedback sessions to gather user input on software improvements.
Promote best practices in project management and resource planning within the organization.
Mentor and guide team members on effective use of Planisware tools.
Oversee the deployment of new features or upgrades to ensure minimal disruption to users.
Monitor and evaluate the performance of Planisware in meeting organizational goals.
Strong written and oral communication skills
Support process (ITIL), Incident/Service request management, SNOW

ABOUT Ztek:

Website:www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.