Planner & Field Service Coordinator - Austin Allen Company, LLC

Planner & Service Coordinator in the Memphis, West TN area

Salary $70,000 - $75,000 + Benefits in the Memphis, West TN area

This Maintenance company is growing and expanding their business. They are seeking a Planner and Service Coordinator who can thrive in this fast-paced, continually changing office environment. You’ll spend time communicating with management, customers, and technicians by both e-mail and phone. In this role, you will be scheduling daily activities and dispatching field service technicians & personnel.

Your responsibilities as the Planner & Service Coordinator will include scheduling and managing the everyday activities of technical field service personnel and relationships with outside contractors. You must be able to effectively communicate with all levels of the organization. Other duties will include using your computer skills as at least half of this role includes the ability to use planning, scheduling, and routing software & technologies. You will need to be able to collaborate with other coordinators to optimize labor utilization. Other responsibilities include working with Service Technicians on sourcing parts and coordination and expediting to the job site. As the Planner & Service Coordinator, you will also respond to major contracted customers with daily service call updates and tracking information. You’ll work with the administrative team to maintain service call dispatching and use of the tracking systems.

Minimum requirements for this Planner & Service Coordinator:

1. Must have Engineering Degree
2. At least 3 years of Coordinating and/or Planning
3. Ability to handle multiple tasks simultaneously
4. Solid experience with Microsoft Office programs such as Excel, Word, etc.
5. Must be detail oriented
6. Experience in the Service Industry is extremely helpful.