Plant Services Technician - McNaughton-McKay Electric Co.

General Summary:
Provides McNaughton-McKay customers with a portfolio of aftermarket services that provide workforce augmentation, safety & compliance, and improved plant profitability. This position is responsible for performing all Rockwell Authorized Service Provider Services, McNaughton-McKay Services, and promoting the sale of services and identifying opportunities to add-on or up-sell products.

Key Responsibilities:
1.    As part of McNaughton-McKay Services, this position is required to perform the following:
•    Performs Installed Base Evaluation (IBE) Assessment and product logging from customer plant floor for Rockwell Services preparation as a part of Rockwell Distributor Services.
•    Performs Arc Flash Data Collection as well as printing and placing Arc Flash Labels.
•    Performs Ultrasonic Air Leak Assessments including developing and delivering resulting report.
•    Performs Infrared Thermography Assessment including developing and delivering resulting report.
•    Audit customer contract usage and schedule reoccurring customer visits to highlight the features, benefits, and balance of the contract
•    Learns to perform any future services added to the McNaughton-McKay Services program.
2.    Maintains consistent communication with Services & Solutions Manager as well as Account Managers regarding the status of the customers’ accounts, opportunities, projects, problems.
3.    Identifies beneficial opportunities to add-on or up-sell products to customers and suggests alternative products when a customer’s requested product is not available.
4.    Travels with the sales team to promote productivity enhancement services at the identified target customers (i.e. Predictive/Preventive Maintenance, Asset Management and Support Agreement contracts).
5.    Participates in the development of service contracts and agreements with target customers.
6.    Works with Engineering and Operations to optimize the services process coordination requirements with the target customers.
7.    Monitors customer satisfaction and the performance of the aftermarket rendered services.
8.    Develops working relationships with the local Rockwell Automation Services personnel to coordinate the supply of aftermarket services to the target customers.
9.    Assists in creating, implementing and revising work procedures and instructions.
10.    Adheres to various safety standards at all customer facilities.

Knowledge/Skills/Abilities:
1.    Bachelor’s Degree in electrical or industrial engineering, computer science, information technology, or other related technology-driven degree or three to five years’ experience in the electrical distribution industry or related field.
2.    Knowledge of Rockwell Automation and Services Products.
3.    Ability to demonstrate understanding of product technologies as it pertains to aftermarket services.
4.    Intermediate knowledge of MS Office products including Excel and Word.
5.    Must possess excellent communication, customer service, problem-solving and time management skills. Must also have the ability to work independently.
6.    Must possess valid Driver’s license with a good driving record.

Reporting Relationships:

    Reports To:     Services & Solutions Manager
    Direct Reports:     None
    
Travel:  

Travel is required across our regional branch locations

           EEO/AA/M/F/Vet/Disability Employer