Platform Configuration Analyst - ProService Hawaii

WHO WE ARE

At ProService Hawaii, we're not just another company-we're a tribe of passionate people committed to empowering employers and their employees across Hawaii. People are at the heart of everything we do. We know that running a business in Hawaii comes with challenges-from regulatory complexity to high costs. That's why we're dedicated to supporting both our clients and our team, fueling the "Why" behind everything we do.

We're the largest local HR partner trusted by over 3,000 employers and 50,000 employees, providing expert HR consulting, training, benefits, payroll, risk support, and more. We help organizations effectively hire, manage, and grow their teams with confidence. Headquartered in Hawaii with offices on Oahu, Maui, Kauai, and the Big Island, we've been voted Best Place to Work for over 17 years. Join our diverse and resilient team, and together, we'll make an impact.

WHAT YOU'LL DO

The Platform Configuration Analyst supports the Payroll, Integrations, Reporting, Billing & Tax product line within our Platform Configuration team. This role is critical in maintaining the integrity of our configuration strategy, serving as a Level 2 subject matter expert and escalation point. You will work closely with internal teams to ensure configurations meet standards and align with business goals. Key stakeholders include Implementation, Service Delivery, and Service Enablement teams. Responsibilities include:

• Govern configuration standards through regular inspections and early warning systems to mitigate risks and respond rapidly to errors.
• Monitor adherence to configuration templates, adjusting as needed to close any gaps and ensure standards are operationalized effectively.
• Optimize product usage across platforms by supporting the Payroll, Integrations, Reporting, Billing & Tax configuration strategy and helping prioritize new features.
• Oversee the rollout of platform changes, ensuring minimal disruption to clients and stakeholders.
• Test new features, troubleshoot system issues, and escalate vendor-related problems as necessary.
• Manage system-level maintenance and configurations for the Payroll, Integrations, Reporting, Billing & Tax product line.
• Create, update, and govern training and collateral materials to ensure product proficiency.
• Act as a subject matter expert for demos, rapid-response scenarios, and key feature functions.
• Manage the product backlog to ensure alignment with priorities, making the team's next steps visible and clear to all stakeholders.

WHAT YOU BRING TO THE TEAM

• Experience: At least 3 years of experience administering complex Payroll, Integrations, Reporting, Billing & Tax systems for multiple clients. PEO and HRO experience is required.
• Technical Skills: Strong proficiency in MS Excel and navigating/configuring HRIS systems (iSolved, Prism, Ulti preferred).
• Communication: Strong verbal and written communication skills, including effective public speaking and precise writing.
• Collaboration: Team player with the ability to build cross-functional relationships and drive products to success.
• Decision-Making: Balanced, logical decision-making that anticipates consequences and uses common sense.
• Analytical Ability: Skilled at identifying root causes, analyzing data from various sources, and offering deep insights.

Your unique background, perspectives, and experience matter to us. Even if you don't check every box, we encourage you to apply and share your story.

WHY YOU'LL LOVE PROSERVICE

At ProService Hawaii, we don't just talk about growth-we live it. We offer a dynamic, inclusive environment where your voice matters, your ideas are celebrated, and your potential is limitless. Here's what you can expect:

• A Purpose-Driven Culture: Join a team that values integrity, collaboration, and continuous improvement. We are passionate about making a difference for our clients and our community.
• Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of meaningful projects that drive change.
• Growth & Development: With our focus on learning and growth, you'll have access to leadership development programs, mentorship opportunities, and a path to advance your career.
• Hybrid & Remote Work Options: We offer a flexible hybrid work environment for Hawaii-based candidates. We are also open to remote candidates on the U.S. mainland, as long as you're available to work in Hawaii Standard Time (HST). This allows us to work as one team, no matter where you are.
• Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work. The pay range for this role is $64,900.00 - $89,500.00 per year, depending on experience and qualifications.