Player Services D/R Supervisor - Golden Nugget

Overview:

The Player Services D/R Shift Supervisor is responsible for assisting the Player Services Management Staff in the successful operation of Player Services Department. Representative is responsible for assisting the frontline representatives in accurate accounting of all financial transactions handled at the casino cage and assisting the guest to ensure an enjoyable gaming experience.

Responsibilities:

• Responsible for supervising the Player Services operation.
• Ensure the safety and security of employees and customers. Facilitates processes and procedures to control and reduce loss time injuries.
• Review staffing levels to maintain full employment. Delegate authority and assign responsibilities.
• Development of staff, ensuring that all policies and procedures are being followed, training and evaluating.
• Review department financial data.
• Review cage activities and promotions with Cage Manager.
• Meet with departmental directors and managers as necessary.
• Coordinates internal controls ISR Bank Services Act and gaming regulations.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Printing player cards, entering and retrieving information for new and existing accounts.
• Other duties as assigned.

 

Qualifications:

• Two to five years experience in cage operations and supervision with a 2-year degree in related fields or equivalent work experience.
• Valid gaming license.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and team work.

   

Posted Salary Range:USD $15.00 - USD $16.50 /Hr.