Player Services Shift Supervisor - Bossier City - Live! Casino & Hotel Louisiana

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

The Player Services Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cages, main banks, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Where You'll Make an Impact:

• Maintains working knowledge of Cage and Player Service operations internal functions, controls and software
• Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes.
• Ensuring efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
• Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues, player services loyalty program and internal control violations.
• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Marketing, Security, Surveillance etc)
• Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
• Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
• Assists Player Services Shift Manager with any other duties as assigned.

Skills to Help You Succeed:

• Ability to analyze and interpret departmental needs and results.
• Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
• Ability to solve complex problems.
• Ability to distinguish between colors
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• A broad variety of tasks and deadlines require an irregular work schedule.

Must-Haves:

• One to two years’ experience in casino cage operations or banking preferred.
• High School diploma or GED equivalent required.
• College degree or some level of secondary education preferred.
• You will be exposed to an alcohol and smoking environment and must be able to work in such an environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• Must present self in a well-groomed, friendly, and professional manner.
• Must be able to stand for prolonged periods of time.
• Must be able to lift, push, or pull up to 50lbs.
• Must be able to stoop, bend, and squat
• You must be able to work in a location with loud noise, visual distractions and temperature changes.