Plumbing Service Coordinator - 1901 Inc.

1901, Inc, a Madison-based company, is looking for a highly organized and detail-oriented person to fill the role of Plumbing Service and Special Projects Dispatcher and Project Manager Assistant. You will be responsible for taking plumbing calls, creating work orders, dispatching work orders, and day-to-day scheduling of technicians. You will also assist Plumbing Service and Special Projects project managers with day to day project tasks which can range from pulling a plumbing permit to creating and distributing submittals and closeout documents.

The ideal candidate takes initiative, follows through, is excellent at multi-tasking and is highly collaborative. He or she possesses strong problem-solving skills and an ability to handle multiple tasks while working through conflict. You should be highly motivated, strong at time management, and flexible! If you possess these qualities, there is a lot of opportunity for success and growth at 1901.

Responsibilities include:

· Receive emergency and non-emergency calls and record information and significant details.

· Address problems and requests by customers, field technicians and project managers in a collaborative and friendly manner.

· Coordinate and schedule service calls with customers

· Learn process and be able to execute autonomously to create work orders using a variety of software.

· Communicate and dispatch work orders to field techs

· Communicate and schedule day to day work with Project Managers and field technicians

· Prioritize calls according to urgency and location

· Monitor the status of field technicians throughout the day

· Data entry and logs of current calls, activities and other information

· Create submittal documents for projects

· Document and track important project details

· Assist with the contract review process for projects

· Create, administer and distribute reports and documents

· Track submittals through construction management software

· Maintain Project Documentation, aid with project closeouts, pull plumbing permits

Billing tasks associated with the Plumbing Service department (long-term area of ownership)

Assist with other tasks and/or departments as needed

Qualifications/Skills:

· Experience with dispatching in a similar capacity

· Experience as an Administrative Assistant preferred

· Experience with construction management software preferred

· Proficient in Microsoft Office Products

· Strong organizational skills and willingness to take initiative

· Customer Service mentality with composure under pressure

· Active listener with excellent communication and critical thinking skills

· High School diploma required

· Experience and comfort doing data entry

· Ideal candidate is tech-savvy and able to use multiple software products

· A great attitude and willingness to learn

1901, Inc. is a quickly growing company that designs, builds, and installs HVAC, mechanical, electrical, and plumbing systems for both residential and commercial customers. Located in Madison, Wisconsin, 1901, Inc. has been in business for over 100 years. Combining cutting edge technology and process efficiency, we pride ourselves on completing high-quality projects on time and under budget