Police Communications Operator I - University of Florida

The University of Florida Police Department invites applications for a vacant Police Communications Operator position. The employee in this position is in a probationary status and performs task in a trainee capacity.  The employee does not work independently and is under the full time supervision of a communications training officer.  During this time the employee will learn to become proficient, and demonstrate that proficiency, in the following duties: Operate communications command center providing radio communication support to sworn and non-sworn department personnel.  Maintain radio/telephone communication link between field officers and base station, supervisors, emergency services, and other law enforcement agencies.  Receive and evaluate calls from the public requesting police assistance, of both emergency and non-emergency natures.  Input and transmit call information using computer assisted dispatch system or manual card system.  Refer callers to appropriate agencies or extensions.  Contact appropriate parties to notify of complaints and/or actions required.  Use computer assisted dispatch system to update and monitor law enforcement statuses, transmit requests for emergency services, and retrieve various data and records. Coordinate the dispatching of resources between two or more agencies. Errors in decision or work may be immediately detected and may lead to loss of life and adverse effects upon UF and department operations, substantial property loss and inconvenience to members of the university community. Perform a variety of records management duties including reviewing, entering, canceling and purging records.

This position is designated as an Essential Employee. Essential employees provide vital support to UF and are subject to recall to work when deemed necessary by the Chief of Police/designee. Recall to work typically happens due to emergency, disaster or special event that may coincide with the official suspension of classes and/or closing of offices. 

Receive instruction, become proficient and demonstrate that proficiency in the following duties and responsibilities:  Employee is responsible for providing support during large events such as home football games.  These duties may vary but can include providing pre-game and post-game communications in the command center.  May also include stadium assignments such as coverage for booking room, barricades, parking lots, elevators, and traffic direction.  This requires sitting or standing for extended periods of time indoors and outdoors in varying weather conditions. Complete emergency notification messages for in-progress or dangerous situations that immediately threaten the health and safety of the campus community.

Receive instruction, become proficient and demonstrate that proficiency in the following duties and responsibilities:  Perform miscellaneous duties to address business needs and changing business practices.

Provide testimony and appear in judicial proceedings (witness appearance rather than arresting officer, used to witness rights, original complaint, how received, etc.)

EDUCATION & TRAINING:

• Florida Department of Health Public Safety Telecommunicator (911 Emergency Dispatcher) state certification
• State certification on the NCIC/FCIC computer system

KNOWLEDGE:

• Knowledge of the appropriate methods of dealing with people in emergencies/crisis situations
• Knowledge of dispatch protocols, procedures and techniques used in the operation of the public safety communications center
• Knowledge of streets, buildings and UF geography
• Knowledge of complex electronic and telecommunications equipment commonly used in public safety

SKILLS:

• Proficient typing skills
• Strong customer service skills
• Strong situational awareness skills
• Strong active listening skills
• Call control skills to get needed information
• Interviewing skills
• Verbal and written communication skills

ABILITIES:

• Ability to multi-task performing several activities simultaneously
• Ability to make quick and correct decisions, functioning effectively and efficiently in high-stress emergencies
• Ability to handle several activities simultaneously
• Ability to respond to the public in a courteous, professional manner
• Ability to compile and compare written logs and reports
• Ability to perform basic arithmetical calculations
• Ability to plan, organize, and coordinate work assignments
• Ability to coordinate and disseminate information accurately
• Ability to maintain composure, alertness, and concentration while working for extended periods
• Ability to speak clearly
• Ability to listen effectively
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationships with others
• Ability to type 35 words per minute proficiently
• Ability to memorize and retain relevant signals, codes, and rules
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PHYSICAL QUALIFICATIONS:

• Ability to see in normal visual range with or without correction
• Ability to hear in normal audio range with or without correction, and over background noise
• Ability/mobility to work in an emergency dispatch center
• Ability to stand and sit for prolonged periods
• Ability to stoop, bend, kneel, crouch, reach, twist, and lift occasionally
• Ability to carry push and/or pull light to moderate amount of weight
• Ability to lift or move barricades occasionally (during overtime assignments)
• Ability to operate office equipment that requires repetitive typing, hand movement, and fine eye/hand/foot coordination

OTHER QUALIFICATIONS:

• Sharp situational awareness
• Attention to details
• Strong work ethic
• Strong team cohesiveness
• Self managed