Pool Attendant - Resort Pool (Part Time) - Terranea Resort

To provide the best service possible to our guests and to seek moments to be extraordinary in what we do.

• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests` service needs
• Serve food courses and alcoholic beverages to guests
• Answer questions on menu selections to guests
• Able to work in tandem with Food Runner by anticipating all steps of service, guests’ needs, and coordinating food and drink delivery and cleanup in unison
• Guide guests through dining experience through situational and suggestive selling
• Personalize and customize each guest experience
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Record transaction in MICROS system at time of order
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Meet and maintain check average goals set forth by Management
• Maintain cleanliness of work areas, server stations, etc throughout the day
• Complete closing duties, including restocking items, clearing pool area, etc.
• Maintain all restaurant assets in pristine condition and report any deficiencies to management
• Present physical and accurate check to guests and process payments
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Own guest opportunities and resolve them through empowerment
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors
• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line and front of the house employees
• Practice effective listening: (seek to understand)
• Always live by Terranea’s vision, mission and values when interacting with internal and external guests
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
• Be courteous to all guests and coworkers
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at Resort Pool

Additional Duties & Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Monitor all guest activity in assigned work area; be alert to any sign of trouble.
• Ensure safety of guests and enforcement of pool rules/ precautions according to department standards.
• Secure storage areas.
• Maintain complete knowledge of:
  • Daily house count, VIPs in-house, arrivals/departures.
  • Scheduled group activities and locations within hotel.
  • All hotel facilities and services.
  • Hours of operation of each outlet.
  • All safety and sanitation regulations for Pool facility.

• Food & Beverage experience preferred
• CPR certification required
• Food Handler’s and RBS Certification required

Compensation

Base Pay Start Rate: $17.75/Hr.