Pool Manager - Columbia Country Club

Columbia Country Club

Company Overview:

Columbia Country Club is a private, member-owned club, conveniently located inside the Beltway in idyllic Chevy Chase, MD. Since 1898, Columbia has been a special place and has earned a tremendous reputation for everything ranging from our championship golf course, first class dining facilities to our unparalleled social fabric. Yet, the essence of Columbia is not defined by the dining rooms or the athletic facilities or even the social activities. Columbia is defined by the friendship, fellowship and genuine camaraderie of the membership and staff that has become known as the Spirit of Columbia.

Reports To: Clubhouse Manager, Assistant General Manager

Supervises/Direct Reports: Assistant Pool Manager, Lifeguards, Pool Receptionist

Position Summary: Under the leadership of the Director of Clubhouse Operations the Pool Manager is responsible for the overall management and operation of the indoor and outdoor pool facility/department.

Duties and Responsibilities:

• Recruit, train, and supervise lifeguards, and other support staff. Schedule shifts, lifeguard rotations and manage employee's payroll in accordance with the Club's policies.
• Conduct regular staff meetings and ensure ongoing training on safety protocols and customer service. Oversee the daily cleaning, sanitation and maintenance of the pool and the surrounding facility.
• Ensure the department operations comply with local health and safety regulations. Conduct regular inspections and maintain accurate records of pool maintenance, safety inspections, and staff certifications. Work with Montgomery County pool inspectors to ensure all pool operation requirements are met.
• Build relationships with the membership by providing exceptional customer service and organizing events. Respectfully enforce Club policies regarding member attire and behavior when at the pool.
• Respond to and address any emergency situations, including first aid and CPR. Ensure employee and member incidents are documented properly and perform follow ups accordingly.
• Coordinate with the engineering department to ensure that repairs and upgrades are done as needed.
• Demonstrate strong leadership skills, maintain a positive culture, and address employee concerns and inquiries in accordance with the club's policy.
• Manage the pool budget and track expenses.

Essential Qualifications:

• High school diploma or equivalent required; college degree in Recreation Management, Sports Management, or related field preferred.
• Previous experience in pool management or a related field required. Experience in supervising staff and managing budgets is a plus.
• Lifeguard Certification, CPR/First Aid Certification, and Pool Operator Certification are required. Additional certifications related to pool management are a plus.
• Knowledge of pool filtration systems
• Strong leadership and organizational skills over a dynamic team and membership.
• Excellent communication and interpersonal abilities.
• Ability to handle emergency situations calmly and effectively.
• Proficiency in using pool maintenance equipment and technology.
• Strong problem-solving skills and attention to detail.

Working Conditions:

• Work is performed both indoors and outdoors in a pool environment.
• Involves working evenings, weekends, and holidays.
• Physical ability to perform pool maintenance tasks and respond to emergencies.
• Can lift and carry 50 pounds.
• Be in the sun for long periods of time.

This job description is intended as a summary of the primary responsibilities and qualifications for this position. Columbia Country Club is committed to a diverse workforce and is an Equal Opportunity Employer.