Population Health/Care Management Assistant - Swedish American

At UW Health in northern Illinois, you will have:

• Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance

• Annual wellness reimbursement

• Opportunity for on-site day care through UW Health Kids

• Tuition reimbursement for career advancement--ask about our fully funded programs!

• Abundant career growth opportunities to nurture professional development

• Strong shared governance structure

• Commitment to employee voice

POSITION SUMMARY:

The Population Health/Care Management Assistant identifies patients eligible for Chronic Care Management under the Medicare (or other payer) guidelines. Once identified, the Coordinator contacts the patient by telephone, introduces the program(s) and schedules or enrolls patients with the appropriate program or with a provider if needed. They may also provide education on virtual health platforms and test platforms with patients prior to their appointment time. Coordinators mail out Health Risk Assessments, referrals or other patient information as requested. This position may also assist in message management from incoming calls and be assigned to other special projects if time allows. Provides supportive role to the case management department. This may include but not limited to the gathering and transmission of data to ensure appropriate patient outcomes. Interaction with the various stakeholders involved with coordinating care of patients. Strong communication, administrative and customer service skill are essential.

EDUCATION/TRAINING:

High School degree plus some college or medical field training. Must be knowledgeable of healthcare insurance rules.

Medical Assistant (MA, PCA, CNA) experience preferred.

LICENSURE/CERTIFICATION:

MA, PCA, CNA certification preferred.

EXPERIENCE/SKILLS/ABILITIES:

Must be able to type accurately and the ability to type 35 wpm is preferred. Excellent verbal, written, organizational and critical decision-making skills required. Must be able to read, write legibly and communicate effectively. Ability to handle multiple tasks simultaneously. Good interpersonal skills and ability to deal with all levels of staff within the organization and community under varied conditions. Ability to operate a variety of general office equipment and use of a computer. Successful completion of annual job specific competencies and skill verification tools required.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

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