Portfolio Area Manager - Santa Barbara, CA - The Towbes Group

PORTFOLIO AREA MANAGER – SANTA BARBARA, CA

The Towbes Group, Inc., a premier property management company for over 65 years, seeks a dedicated Portfolio Area Manager to join our Residential Property Management Team. Under the direction of the Director of Residential Properties, the Portfolio Area Manager is responsible for providing operational support to the onsite teams at the Towbes Group. The primary responsibility in this role is to ensure operational continuity and high service standards by providing on-the-ground support and filling in for various positions, from management to leasing, as needed. The Portfolio Area Manager will also work closely with the Residential Property Management Department (RPMD) Operations team to ensure policies and procedures are being followed consistently throughout the portfolio.

This position requires an individual who is sales and service driven, outgoing and assertive, and who exhibits professional communication and organizational skills. Our ideal candidate is an enthusiastic, energetic, polished, and engaging team player who is passionate about providing outstanding customer service.

ESSENTIAL JOB DUTIES

• Ensure all communities in the Residential Portfolio are consistently maintaining and following standard operating procedures.
• Report to all communities within the portfolio between Ventura, Santa Barbara, Goleta, Lompoc and Santa Maria.
• Assist in maintaining operational continuity across all sites by ensuring that best practices are consistently applied. Report areas of opportunity to RPMD Management/Operations and provide suggestions for improving site efficiency and overall performance.
• Provide support for RPMD initiatives and projects, assisting with coordination, tracking progress, and offering administrative or operational help to the RPMD management/operations team to ensure project goals are met.

PRIMARY RESPONSIBILITIES

Leadership

• Support and promote Towbes’ brand of living by striving to provide an exceptional experience for customers and team members
• Model the behavior you expect by maintaining a professional image and a customer focused service at all times.
• Maintain an atmosphere of cooperation, teamwork, and customer satisfaction
• Effectively supervise on-site staff (i.e., Assistant Manager, Leasing Consultants, Evening Service Representatives)
• Provide comprehensive feedback to performing and non-performing team members on a consistent basis.

Marketing

• Respond effectively to telephone inquiries to generate prospective resident visits to the community.
• Show apartments utilizing high-impact sales skills to demonstrate a market-ready product and ability to close prospects
• Follow-up with prospective residents
• Monitor and maintain telephone and walk-in traffic in property management software
• Open guest suites and vacant ready units daily to ensure quality presentation
• Obtain lease information and complete lease applications
• Conduct required credit and reference checks
• Shop competition in the preparation of advertising needs, as needed

Lease Administration

• Be familiar with the community
• Professionally tour the community while demonstrating amenities and features
• Timely responses to incoming calls and internet inquiries
• Inspecting guest suites and market-ready units to ensure cleanliness
• Follow up and complete lease applications with accuracy
• Completing guest card information and following up regularly with prospective renters
• Above average knowledge with Yardi software to record, analyze, and support site staff
• Ensure invoices are accurately coded and batched weekly.
• Collect, record & deposit rental payments, application fees, deposits, etc.
• Review delinquent accounts and initiate appropriate collection or legal action
• Prepare statement of accounting notices for past residents.

Financial Administration

• Above average knowledge with Yardi software to record, analyze, and support site staff
• Ensure invoices are accurately coded and batched weekly
• Review delinquent accounts and initiate appropriate collection or legal action
• Prepare statement of accounting notices for past residents
• Assist RPMD Operations team with annual budget preparation

Customer Service (Internal and External)

• Deliver superior service by addressing resident issues promptly, engaging in community activities, and maintaining a positive attitude.
• Responsible for exceeding expectations with a positive and responsive attitude. Prepare and monitor the progress of resident work orders until closed.
• Address resident issues in a timely manner or refer to the Regional Manager within 24 hours.
• Ability to interact effectively with renters, residents, peers, and management

OFFICE OPERATIONS

• In the event of an emergency, has authorization for emergency expenditures
• Normal scheduled work hours are: 8:00 a.m. - 5:00 p.m., Monday through Friday
• Overtime or working weekends is required from time to time
• Schedules may vary according to the needs of the community
• Assist in planning, preparation, and implementation of community activities and events

QUALIFICATIONS

• Computer literate in Microsoft Office Suite
• Advanced Yardi experience
• Detail oriented and organized
• Excellent verbal and written communication skills
• Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures
• Initiative to continue education in relative property management and real estate courses

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Ability to lift a minimum of 20 lbs
• Must be able to tour the community with clients, including the ability to perform the physical functions of the position, including walking the properties, a minimum of two flights of stairs, to complete physical inspections, deliver resident communications, and show apartments
• Minimum of two (2) years in on-site property management experience

.ADDITIONAL REQUIREMENTS

• Travel: Must possess a reliable vehicle for travel between properties. Coverage assignments may span across our 13 communities from Santa Maria to Ventura. Flexibility to travel and work in various locations is essential. Accommodations such as hotel rooms or guest suites, may be provided for stays in specific areas, minimizing daily travel.
• Reliability: Must have the ability to manage time effectively and meet the demands of a flexible schedule based on portfolio needs.
• A clean DMV record, proof of vehicle insurance, background check will also be required.

Towbes Group Offers

• Competitive salary
• A rewarding work environment
• Complete health care benefits: medical, dental, vision, life, and long-term disability
• 401k plan and company match
• Paid vacation/sick time programs

This position is perfect for a dynamic, resourceful individual who thrives in a fast-paced environment and is committed to providing exceptional living experiences. If you have a passion for property management and meet the above criteria, we would love to hear from you. Join us in making a difference in our communities from Santa Maria to Ventura.

The Towbes Group is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary Pay Range: $60,200 to $90,300