POS Support Analyst - Seattle, WA - Georgia IT Inc.
Seattle, WA
About the Job
Job Title :POS Support Analyst
Location : Seattle, WA
Position Type :Contract (12 months)
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job Description:
The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below.
Critical thinking
o Triage and analysis
o Independent issue resolution
Microsoft Windows Troubleshooting Windows 10
Installation issues
Maintenance issues
Configuration issues
Store Network Troubleshooting
Identifying network configuration issues
Understanding the basic network configuration for the store
Hardware Troubleshooting
Understanding of POS hardware and components (CPU, memory, etc.)
Peripheral devices (Digital Order Manager, Starbucks Production Controller, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces
Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office.
Communication
Building trust & rapport with Store Partners
Determining the store partner's level of expertise
Work with rest of the PoS SMEs in the team
Communicate issue resolution
Ticket Management
Accurately documenting root cause of issues
Experience in ticketing tools like Remedy/SNOW
Must Have:
Good interpersonal skills, working with non-technical resource to resolve technical issues.
Call Center / Helpdesk experience
Networking Skills
Computer Hardware Troubleshooting experience
Ability to work independently
Willing to work during weekends on rotation basis
Nice to have
Experience with Drive through technologies.
Release & Deployment tools and process
Location : Seattle, WA
Position Type :Contract (12 months)
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job Description:
The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below.
Critical thinking
o Triage and analysis
o Independent issue resolution
Microsoft Windows Troubleshooting Windows 10
Installation issues
Maintenance issues
Configuration issues
Store Network Troubleshooting
Identifying network configuration issues
Understanding the basic network configuration for the store
Hardware Troubleshooting
Understanding of POS hardware and components (CPU, memory, etc.)
Peripheral devices (Digital Order Manager, Starbucks Production Controller, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces
Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office.
Communication
Building trust & rapport with Store Partners
Determining the store partner's level of expertise
Work with rest of the PoS SMEs in the team
Communicate issue resolution
Ticket Management
Accurately documenting root cause of issues
Experience in ticketing tools like Remedy/SNOW
Must Have:
Good interpersonal skills, working with non-technical resource to resolve technical issues.
Call Center / Helpdesk experience
Networking Skills
Computer Hardware Troubleshooting experience
Ability to work independently
Willing to work during weekends on rotation basis
Nice to have
Experience with Drive through technologies.
Release & Deployment tools and process
Source : Georgia IT Inc.
