POS Support Analyst-Seattle, WA - Georgia IT Inc.

POS Support Analyst
Location: Seattle, WA
Duration: 12 Months plus
Rate: DOE
 
U.S Citizen, Green Cards and EAD preferred. No Sponsorship available for this contract to hire
 
Job Description:

• The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below.
• Critical thinking
• Triage and analysis
• Independent issue resolution 
• Microsoft Windows Troubleshooting – Windows 10
• Installation issues
• Maintenance issues
• Configuration issues
• Store Network Troubleshooting
• Identifying network configuration issues
• Understanding the basic network configuration for the store
• Hardware Troubleshooting
• Understanding of POS hardware and components (CPU, memory, etc.)
• Peripheral devices (Digital Order Manager, Starbucks Production Controller, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces
• Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office.
• Communication
• Building trust & rapport with Store Partners
• Determining the store partner's level of expertise
• Work with rest of the POS SMEs in the team
• Communicate issue resolution
• Ticket Management
• Accurately documenting root cause of issues
• Experience in ticketing tools like Remedy/SNOW 
  Must Have:

• Good interpersonal skills, working with non-technical resource to resolve technical issues.
• Call Center / Helpdesk experience
• Networking Skills
• Computer Hardware Troubleshooting experience
• Ability to work independently
• Willing to work during weekends on rotation basis 
  Nice to have

• Experience with Drive through technologies.
• Release & Deployment tools and process
• POS experience