POS Support Analyst-Seattle, WA - Georgia IT Inc.
Seattle, WA
About the Job
Position: POS Support Analyst
Location: Seattle, WA
Duration: 12 + Months Contract
Rate: DOE
US Citizen or Green Card Visa Only
Job Description
Location: Seattle, WA
Duration: 12 + Months Contract
Rate: DOE
US Citizen or Green Card Visa Only
Job Description
- The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below.
- Critical thinking
- Triage and analysis
- Independent issue resolution
- Microsoft Windows Troubleshooting – Windows 10
- Installation issues
- Maintenance issues
- Configuration issues
- Store Network Troubleshooting
- Identifying network configuration issues
- Understanding the basic network configuration for the store
- Hardware Troubleshooting
- Understanding of POS hardware and components (CPU, memory, etc.)
- Peripheral devices (Digital Order Manager, Starbucks Production Controller, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces
- Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office.
- Communication
- Building trust & rapport with Store Partners
- Determining the store partner's level of expertise
- Work with rest of the PoS SMEs in the team
- Communicate issue resolution
- Ticket Management
- Accurately documenting root cause of issues
- Experience in ticketing tools like Remedy/SNOW
Source : Georgia IT Inc.
