Post-Closing and Quality Control Specialist - Citizens Community Bank

SUMMARY

The Post-Closing and Quality Control Specialist position is a critical component to the continued success of Citizens Community Bank’s loan quality and customer service. The primary function of this position is to perfect the loan file after loan closing and funding. A Post-Closing and Quality Control Specialist needs to be detail-oriented and possess excellent interpersonal, organizational, and communication skills while building and maintaining superior service to both peers and customers. This person will work within the loan operations team and work directly with lending staff, third-party vendors, and customers. Working with clerical and administrative support staff will be imperative while processing and maintaining all loan types as well as other functions assigned periodically. The candidate must have knowledge of commercial and consumer loans and documentation as well as the demonstrate the ability to review and prepare commercial and consumer loan documents.

DUTIES AND RESPONSIBILITIES:

• Diligently manage collateral and exceptions tracking systems including but not limited to security instruments, tax payments, insurance (hazard, force-place, life, flood), vehicle titles, UCC filings, etc.
• Effectively and efficiently navigate multiple bank loan systems and performing updates, corrections, and second reviews as needed.
• Assist with responses and required resolution items identified with the bank’s quality control, compliance, and audit programs.
• Collaborate and coordinate with the bank’s loan evaluator regarding bank policies/procedures and federal/state regulations.
• Proactively work with title companies to obtain final title policies and deeds of trust or security instrument documents for various loan closings with real estate collateral.
• Actively assist loan operations with loan document management by tracking original documents from our footprint that are required by the Federal Home Loan Bank (FHLB) and Federal Reserve Bank (FRB).
• Complete all vehicle title recording requests.
• Coordinate and complete recordings, filings, satisfactions, and releases.
• Accurately process loan payoffs and collateral changes.
• Disburse third-party fees to vendors.
• Consistently, and in a timely manner, monitor and review loan packages ensuring that all scanned documents are verified for accuracy and legibility and indexed to the respective digital warehouse.
• Willingly contribute solutions to increase efficiency and effectiveness.
• Utilize problem solving skills, external resources, and internal resources to resolve issues.
• Escalate complex issues (i.e., collateral documentation issues) to lender or senior management.
• Positively perform all other duties as assigned.

Additional Responsibilities & Expectations:

• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank and OnCourse training courses within assigned time frame(s).
• All employees are accountable for compliance with applicable laws and regulations when performing their job duties. 
• Represent in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. 
• Regular and predictable attendance to accomplish assigned job duties.
• Additional duties as requested or assigned.

QUALIFICATIONS:

• High school diploma or equivalent.
• Banking experience is preferred.

KNOWLEDGE, SKILL, ABILITY:

• Ability to remain organized and use effective time management skills,
• Ability to work both independently and in a team environment
• Must possess strong communication skills – written and verbal
• Willingness to be involved in the community, which will include time after normal working hours
• Basic computer skills with working knowledge of word processing, spreadsheets, and general computer applications.
• Must be organized and detail oriented.
• Must have a moderate level of knowledge of loan documentation.
• Must have a moderate level of knowledge of spreadsheets.

WORK ENVIRONMENT:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! 

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.