Post-Hospital Transition Navigator - Milford Regional Medical Center

Statement of Purpose:

The Post-Hospital Transition Navigator will play a pivotal role in ensuring the seamless transition of patients to post-acute environment. This position will collaborate with providers, care managers and social work teams on transitions of care. This position will be responsible for discharge phone calls, communication of test results, facilitation of patient-provider communication, and coordination of follow-up appointments when appropriate. This position will report directly to the Director of Care Management.

Qualifications:

Education: BSN required. Associate with significant directly-relevant experience considered.

Certification / License: Current Massachusetts RN licensure

Experience/Skills:

• Three years or greater of medical-surgical inpatient nursing care required
• Three years or greater of inpatient or outpatient care coordination/case management/discharge planning experience required
• Bilingual (fluency in English and either Portuguese or Spanish) or Trilingual is strongly preferred (English, Spanish, Portuguese). Bilingual or Trilingual candidates will need to successfully pass a language proficiency assessment prior to employment. Candidates who are not bilingual or trilingual or who do not successfully pass the language proficiency assessment will be considered but will need to be able to utilize our available interpreter services resources to communicate with patients needing services in other languages.
• Demonstrated knowledge of coordinating care across various healthcare settings
• Strong working knowledge of Microsoft Office products required
• Working knowledge of database management and reporting
• Solid problem-solving skills
• Detail-oriented
• Ability to manage complex information
• Familiarity with insurance prior authorization processes

PI253419160