Power Service Field Technician at Johnson Thermal Systems

POSITION: Power Service Field Technician                                    STATUS: Full-Time, Non-Exempt

ABOUT US: Founded in 2006, Johnson Thermal Systems (JTS) is the largest and leading provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units.
We are proud to be American made as all equipment is designed and manufactured by our team located in the US. As a company, we value quality service and dedication to ensure every job is done right. We believe great work comes from a strong set of values; you can expect to be a part of a workforce committed to generating a difference.

JOB SUMMARY: The Power Service Technician will be responsible for installing, maintaining, and repairing electrical power systems. This position will ensure that systems are operating efficiently and safely, troubleshoot and diagnose any potential issues, and follow all safety, industry, and company regulations, policies, and procedures.

WHAT JTS OFFERS:

• Competitive salary
• Weekly pay
• Direct Deposit
• Generous PTO balance offered
• Comprehensive Health/Dental/Vision Insurance that is affordable.
• Wellness Program 
• Career Development.
• 9 paid holidays
• 401k with an employer match
• Employee Assistance Program.
• Annual boot allowance and a 15% discount at Carhartt
• A fun, fast-paced culture with company events and professional growth opportunities.

JOB RESPONSIBILITIES:

• Responsible for all onsite diagnostics, testing, troubleshooting, fitting, repair, maintenance and installation of parts to include basic working knowledge of electrical schematics and wiring practices.
• Review service orders, schedule and coordinate field service appointments for repair work in a timely manner.
• Develop and implement a troubleshooting plan based on the information given.
• Diagnose errors and technical problems, determine proper solutions to produce timely resolution.
• Remain flexible with changing field and site conditions adjust timelines accordingly.
• Deliver top notch service and customer assistance during site visits building and maintain client relationships. Resolving any difficult customer situations with professionalism and tact.
• Review service reports with customers to verify required work has been completed to customer satisfaction and obtain signature.
• Effectively communicate quality control and engineering related issues to drive product improvements.
• Foster team unity working in close collaboration across the company to create positive working relationships with clients, coworkers and team leaders.
• Produce detailed service reports and accurate timekeeping for all field visits.

REQUIREMENTS:

• High School Diploma or equivalent is desired OR any combination of education and experience that demonstrates the ability to perform the job duties (required).
• 5+ years of experience as a Power Service Technician or field service.
• Experience with both high and low voltage.
• Broad mechanical and electrical repair and maintenance experience.
• Highly proficient with computers including Microsoft Office Suite and ERP systems.
• Adept at working independently or in a small team environment.
• Must understand schematics, technical manuals, detailed blueprints and engineering drawings.
• Excellent verbal and written communication skills, ability to communicate clearly and effectively over the phone and in person.
• Must have a high degree of accuracy and attention to detail.
• Safely operate company vehicle to out of state job sites maintain a clear driving record with the ability to be added to commercial insurance policy.
• Have reliable attendance, be respectful and responsible at work.

SKILLS AND ABILITIES:

• Adhere to safety protocols and maintain a clean and organized environment, promoting a culture of safety and compliance. 
• Follow all safety procedures and regulations when working on power systems, such as wearing all personal protective equipment (PPE).
• Ability to travel 90% of the time, with little to no prior notice.
• Strong organizational, multitasking and time management skills.
• Excellent customer service skills.
• Ability to work in an environment requiring the employee to stand, stoop, kneel, or crouch throughout an 8-to-10-hour day.
• Strength to carry product, equipment, and tools up to 50 pounds.
• Ability to work in both indoors and outdoors in all weather conditions.
• Ability to arrange and coordinate cost-effective travel as needed, i.e. hotels, flights, rental cars, etc.
• Ability to pass a background check and drug screening.

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