Power Systems PSSR - Western States

JOB SUMMARY: This position is responsible for providing world class Power Systems Product Support to Western States Equipment Company’s external and internal Power Systems customers. This role works with the entire organization to grow revenue by qualifying leads, fostering client relationships, and achieving established goals,

ESSENTIAL FUNCTIONS:

• Represents Western States Equipment’s products and services, starting with a comprehensive understanding of Power Systems products followed with client research to identify how our solutions meet their needs.
• Identifies potential prospects by setting appointments and managing sales visits to ensure necessary focus on all Power Systems markets.
• Manages existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule appointments.
• Recommends changes in products, services, and policies by evaluating results and competitive developments.
• Resolves customer complaints by investigating, developing solutions, and providing repair options.
• Maintains professional and technical knowledge by attending educational workshops, establishing personal networks, and participating in professional societies.
• Develops and implements territory action plans through comprehensive data analysis and adjusting sales techniques based on interactions as well as field results.
• Effectively coordinates sales efforts with team members and other departments.
• Supplies Power Systems management with field reports that identifies client needs, potential issues, interests, competitive activities, and potential revenue for new products and services.
• Negotiates contracts and signs agreements to maximize established gross profit goals.
• Successfully completes webinar and instructor lead sales trainings to build and maintain strong, long-lasting client relationships.
• Assists sales team with up-selling new units as well as rental products.
• Utilizes CAT Inspect and additional software products to ensure all client product information is accurately managed.
• Works closely with other department’s employees to ensure a seamless transaction start to finish.
• Promotes and manages marketing campaigns designed to drive business into assigned areas.
• Accurately conveys client expectations to Service personnel for execution.
• Meets or exceeds annual revenue growth of 10% by identifying or developing new clients.
• Adheres to all customer care standards.
• Actively advocates safety at Western States and adheres to all applicable safety policies, procedures and standards.
• Works within to promote corporate vision, mission and values of the organization.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Proven skills in written and verbal communications, planning, organizing, negotiation, listening, leadership and interpersonal relationship building.
• Self motivated with a strong work ethic.
• Ability to maintain a positive attitude under adverse conditions.
• Must be a self starter and ability to work without direct supervision.
• Knowledge and use of Microsoft computer products, customer management tools, computerized sales planning tools and/or other comparable systems required.
• Ability to develop and maintain effective working relationships with others.
• Ability to travel overnight.
• Consistent attendance.
• This individual must work well with others, build effective relationships, actively listen to clients’ concerns, and have the ability to comprehend and convey Power Systems products/services.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• 2 years previous sales experience and/or proven customer service experience preferred.
• Thorough knowledge of the use and operation of Power Systems preferred.
• Proof of driver’s license and acceptable driving record required.
• Must be able to communicate (speak, read, comprehend, write in English). Preference given for Spanish speaking.

 PHYSICAL CHARACTERISTICS:

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and
• Must be able to meet all safety requirements for applicable safety

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.