Practice Administrator 2 at CAN Community Health

CAN Community Health, one of the nation's largest providers of HIV Services, has an exciting opportunity for a Practice Administrator for our clinic in Miami Beach, FL.

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

Salary Range: $90K to $103K annually (based upon education level, background, and experience).

You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today!

Statement of Purpose: Practice Administrator 2

This position is responsible for performing managerial, administrative, and facility support duties under the direction of the Sr. Director and Regional Director of Clinical Operations. The position will support in the development and implementation of organizational strategies, policies, and practices and will relay all necessary support to all departments. They will direct, coordinate, and integrate practice resources to meet both short-term and long-term facility and organizational goals. This individual will assist in the implementation and enforcement of policies and procedures, onboard and train staff on new policies and processes, ensure compliance, report issues, and recommend solutions. They will also work closely with the staff and providers to ensure location compliance with applicable regulatory standards. (e.g., OSHA, DOH, DOL, HIPAA, etc.)

Career Path: Practice Administrator 2

Practice Administrators manage a varying degree of work depending on the size and scope of location(s) they oversee. There are three Practice Administrator levels: PA I, PA II, PA III. A level and salary are assigned based on the number of providers in the site, how many sites they oversee, and how many visits are processed (checked out) through the clinics each year. A Practice Administrator can directly affect their career path (level) based on their work to increase the size and scope of their clinic(s). Levels are reviewed annually as part of the annual review/merit cycle.

CAN Values: Practice Administrator 2

1. Recognize and affirm the unique and intrinsic worth of each individual.
2. Treat all those we serve with compassion and kindness.
3. Act with absolute honesty, integrity, and fairness in the way I conduct my business and the way I live my life.
4. Trust my colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect, and dignity.

Primary Tasks: Practice Administrator 2

1. Promote and practice with integrity CAN Community Health, Inc.'s mission, vision, and values as listed above.
2. Complies and enforces all established CAN policies and procedures.
3. Directly responsible for all day-to-day operations. Oversees support staff including Patient Experience Experts, HIM (medical records), Nurse Team Leads and all Clinical team members.
4. Responsible for delegation of work and staffing hours
5. Oversight of front-end revenue cycle functions; including reconciliation of daily collections
6. Responsible for clinical performance. Processes reports to improve clinical operations (MIPS, Press Ganey, Referrals, Lapse in Care, etc.)
7. Work with other Practice Administrators to share best practices and process improvement efforts.
8. Act as a liaison between staff, provider(s) and all departments located within the clinic(s).
9. Oversight of clinic supplies and equipment.
10. Manage provider schedules and patient appointments in EMR.
11. Coordinate related activities between direct and indirect departments to ensure a collaborative working environment.
12. Act as a liaison between internal and external stakeholders to ensure satisfactory experience (s)
13. Interview and assist HR in interviewing and onboarding new hires.
14. Assist with scheduling required training and measure proficiency to ensure knowledge of all workflows.
15. Conduct employee coaching and reviews and provides appropriate constructive feedback or disciplinary action and training when necessary.
16. Attend and actively participate in all required trainings and meetings
17. Anticipate needs and set priorities to handle a changing environment.
18. Review, approve, and submit payroll on time.
19. Support Patient Care Coordinator and activities around the 340B Pharmacy Program
20. Participate in monitoring site visits, audits and other related activities as directed
21. Support short and long-term planning activities including but not limited to marketing and outreach to new physicians, new practice locations, and new services to the community
22. Assist with reviewing and planning for equipment and facility maintenance needs
23. Proactively maintain knowledge of state and federal regulations and guidelines
24. Maintain confidentially regarding patient and/or family in accordance with professional and departmental standards.

Secondary Tasks: Practice Administrator 2

1. Perform other duties as assigned by Director of Operations
2. Work with agency partners to design and implement strategic marketing plans.

Requirements

Physical Requirements: Practice Administrator 2

1. Frequent bending, stooping, and standing
2. Visual and auditory acuity
3. Frequent sitting and walking for extended periods of time.

Required Training: Practice Administrator 2

• New Employee Orientation
• Annual OSHA & HIPAA
• Stericycle DOT Training

Education/Professional: Practice Administrator 2

At least five years of experience as a Medical Practice Manager, or equivalent combination of work experience and education

Knowledge, Skills and Abilities Required: Practice Administrator 2

1. Ability to effectively communicate both written, verbally.
2. Ability to give and receive information over the telephone.
3. Ability to effectively utilize problem-solving and decision-making techniques.
4. Ability to make effective judgments and decisions based on objective criteria.
5. Strong work ethics
6. Demonstrated leadership abilities, including team building
7. Knowledge of EMR system
8. Excellent communication and interpersonal skills and a collaborative management style
9. Excellent Computer skills and proficiency in Microsoft Office (EXCEL, VISIO, Word, PowerPoint)
10. Excellent people skills, open to direction and commitment to get the job done
11. Ability to tactfully interact with diverse personalities
12. Promote teamwork, productivity, and delivery of high-quality care
13. High comfort working in a diverse, busy environment with changing priorities
14. Knowledge of HIV medical terminology, procedures, medications, and treatment practices

Machines/Equipment and Tools Used: Practice Administrator 2

1. Standard office equipment including computers, fax machines, copiers printers, telephones etc.
2. Operate motor vehicle.

Other Duties: Practice Administrator 2

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsible to: Director of Clinical Operations

Must pass a drug screening and Level II background check including finger printing and a comprehensive review of criminal history.

CAN Community Health is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or other characteristics protected by applicable law.

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