COMPANY OVERVIEW

Spectrum Healthcare Partners is Maine’s largest multi-specialty, physician-owned and directed professional organization and is comprised of over 200 physicians practicing in the areas of anesthesiology, orthopaedics, pain management, pathology, radiation oncology, radiology, and vascular & interventional services. Spectrum provides services at many of Maine’s hospitals throughout the state and in eastern New Hampshire.

POSITION SUMMARY

Position works closely with the Divisions’ Physician Managing Director forming a cohesive Dyad, while reporting to the Company’s Vice President, Physician Practices.  Responsible to the Divisional Advisory Committee (DAC) for supporting the corporate mission, vision, and values and for developing, implementing, and managing the day-to-day operations of the division.  Assists the Physician Shareholders in strategic planning, practice governance, business development activities, budget and revenue management and policy enforcement. In addition, the Practice Director will be part of the Company’s Management Team engaged in company-wide business initiatives, and partner closely with corporate resources to manage marketing, financial, facility, information systems and human resources functions for the Division.  The Practice Director’s performance will be measured using the Spectrum Healthcare Partners’ leader evaluation tool.  This position may have additional Practice Management responsibilities to support our Management Services Company.  

SUPERVISORY RESPONSIBILITIES (if any)

ESSENTIAL FUNCTIONS

1. Provides senior level administrative oversight and business management support for all practice management-related issues impacting the Division, including contractual relationships, new service feasibility, response to Request for Proposals and new site start-ups, strategic partnerships, and staffing analyses
2. Provides oversight, support and mentoring of all direct reports
3. Oversees Divisional financial performance and ensures real-time financial information is available to the operating units, physician leadership, and Divisional administrative leadership
4. Development and monitoring of operational performance standards for internal and external operations
5. Reviews internal and external business operations, market conditions, health plan activity and reimbursement models, information transfer, and other key operational indicators
6. Provides senior-level administrative oversight and support for the Division’s other specialty business ventures and/or independent companies
7. Provides direct on-site and remote administrative support as needed to ensure proper coordination of various business activities of the Division
8. Maintains regular communication between Divisional and corporate management on important operational and strategic matters
9. Participates and stays actively engaged in both local and national hospital-based specialty related trends, business community, and related activities
10. Develops and implements plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization
11. Assists Physician Shareholders in strategic planning, practice governance, business development activities, financial management, and policy enforcement
12. Responsible for oversight of Divisional strategic planning, budget, and staffing
13. Meets with Division’s non-physician employees on a regular basis to review trends and progress, to share information relative to progression of goals, and to facilitate strong lines of communication throughout all areas of the Division
14. Key liaison with various hospital/site physician leaders and key hospital administrators to represent and promote Division’s business affairs
15. Works closely with the Vice President, Physician Practices on strategic planning and implementation, new site/services integration, external relationship management, and other non-routine business functions
16. Oversees Division’s monthly, quarterly, and annual operational and financial scorecard reporting and monitoring
17. Ensures Division has real-time financial performance information, working closely with Divisional administrative leadership and Finance team
18. Maintains an open line of communication with Divisional staff and report on corporate and Divisional status and strategic plans on a periodic basis
19. Works with Human Resources to ensure effective human resource management for the Division including recruitment, performance management, employee engagement, training and development, leadership development, as well as compliance with corporate and Divisional human resources policies and procedures
20. Partners with the Risk Management and Quality to ensure that processes, policies, procedures, and metrics are properly executed, tracked, and met within the Division
21. Creates and promotes a culture that reflects the organization’s values, encourages good performance, and rewards productivity
22. Ensures clinical training/quality assurance standards are being followed and administered

PRIMARY RESPONSIBILITIES

• Supports Divisional Advisory Committee (DAC) meetings, Divisional Practice Management Meetings (DPMM), and Vascular and Interventional Section Meetings (VIR), as assigned
• Participates in other Divisional and Corporate committees, during and after normal business hours
• Ensures the development of strong positive relationships and collegiality among the Company’s administrative resources and staff
• Conducts timely annual performance review of all direct reports
• Coordinates feedback mechanisms for continuous improvement
• Interprets and applies both Divisional and Company policies and procedures as required
• Supports Company-wide strategic initiatives that correspond to Divisional attributes and expectations
• Monitors and develops customer service and client relationship indicators
• Researches and develops strategies and plans which identify marketing opportunities in collaboration with corporate business partners
• Serves as contact for the Division, working closely with the physician leaders and/or Managing Director to ensure proper resource coordination with the organization’s administrative infrastructure
• Collaborates with other Divisional administrative leadership and participate in corporate integration efforts
• Regular attendance and participation in office meetings, during and after normal business hours
• Demonstrates professionalism at all times
• Displays cooperative behavior and interacts positively and effectively with others to promote a team environment
• Performs other duties necessary to maintain the overall efficiency and continuity of the division
• Is proactive in identifying, reporting, and participating in the resolution of any potential or actual patient safety issues
• Special projects or activities as assigned by the Vice President, Physician Practices

QUALIFICATIONS

• Bachelor’s Degree in healthcare administration, related field, or related and relevant years of experience; MBA/MHA or equivalent desired
• 10 years’ experience, specifically in physician practice management and healthcare administrative management
• Radiology Operations experience desired
• Strong negotiation and interpersonal communication skills
• Successful track record of business development
• Effective leader, team builder, mentor, and coach
• Analytical and computer skills associated with financial modeling and budgeting
• Ability to work and interface with physicians; administrative and clinical professionals; technical/non-technical staff
• Ability to work independently in a multi-tasking environment
• Ability to make and communicate well-reasoned decisions, both independently and as part of a team
• Ability to see and articulate both the larger picture and operational steps needed to achieve practice-related goals and objectives
• Extensive knowledge of physician billing and collections processes and healthcare contracting
• Excellent organizational and time management skills with attention to detail
• Excellent customer service skills
• Ability to work effectively in a fast-paced, multi-tasking environment
• Proficient computer skills to include Microsoft Office suite (Word, Excel)
• Ability to maintain confidentiality

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Requires regular clinical on-site availability 
• Risk of exposure to hazardous conditions and blood borne pathogens
• Operation of various office equipment: fax machine, telephone and voice mail system, personal computer, e-mail system, cell phone, pager, and photocopier
• Moderate travel to and from various sites of service
• May be required to sit or stand for long periods of time
• Frequent after-hours meeting participation
• Filing and light lifting, reaching, bending

BENEFITS AND PERKS

• Health Insurance (80% company paid)
• Health Savings Account Match ($3,000 family plan / $1,625 individual plan)
• Dental & Vision Insurance Plans
• 401(k) Match and Profit-Sharing Plan
• Life and Accidental Death and Dismemberment Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Generous paid time off
• Voluntary, Employee-Paid Benefits
• Medical Reimbursement Plan
• Dependent Care Plan

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