Practice Manager - Mercy Medical Center
Baltimore, MD 21202
About the Job
Overview:
Mercy Medical Center, the only midsize hospital in the state of Maryland named a “Best Employer” by Forbes Magazine and recognized as one of the Top 150 Places to Work in Healthcare by Becker’s Healthcare, is hiring a Practice Manager supporting our Institute for Gynecologic Care! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
Mercy’s full time benefits include:
- Paid time off (PTO) & company paid holidays
- Tuition reimbursement
- 403(B) retirement plan with generous company match and “catch up” provision
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
- Competitive health, prescription, vision and dental benefits & wellness credit
- Employer paid short & long term disability benefits
- Discounts on auto & home insurance and Verizon plans
- Pet Wellness coverage, legal assistance and identity protection
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Perks at Work - savings on favorite brands, travel, tickets, dining and more!
Day to day responsibilities include, but are not limited to:
- Serves as liaison between staff, providers, patients and others, accurately communicates information between all parties.
- Greets, screens, interviews and assists patients and visitors to the practice according to office guidelines.
- Consistently and accurately documents and communicates appropriate medical information to patients, physicians/providers, staff members and ancillary care providers in an understandable manner.
- Oversees and supports staff who are required to answer multiple, busy phone lines by the third ring, assist callers and take messages and/or delegate calls as appropriate.
- Oversees and supports staff who use computer system for scheduling, patient registration, charge and payment entry inquiries, inter-departmental communication and document preparation and prints encounter forms, lab slips, patient receipts and other information as needed.
- Oversees and supports staff who accurately schedule appointments for physician according to practice requirements and needs and confirms appointments.
- Review patient demographic information for completeness and accuracy, makes follow-up inquiries as appropriate, determines patient co-payment,reminds patients of unpaid balances and updates computer master record.
- Oversees and supports staff who collect patient co-payment, unpaid balances and other self-pay amounts, properly maintain daily patient sign-in logs,charge and payment logs and accurately and efficiently comply with practice protocols to insure the capture of all billable revenue on a daily basis.
- Maintains a current working knowledge of HMOs, managed care plans, and other third party payor regulations in the management of patients of the practice.
- Oversees the effective and efficient administration of a quality referral system.
- Oversees and supports staff who are required to file and pull medical records, and accurately maintain medical records in a neat, organized manner as defined by practice guidelines.
- Follows day end closing procedures: assures cash collected is kept safely stored until deposited, and accurately maintains batch control records.
- Applies principles of growth and development when providing individualized care
- Education: Bachelors degree preferred (high school diploma/GED required)
- Experience:
- Minimum of 2 years experience in medical office setting.
- Management and supervisory experience preferred.
- Knowledge of medical terminology & surgical scheduling
- Knowledge of HIPEC surgical scheduling preferred.
- Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
- Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
Source : Mercy Medical Center