Practice Manager-Human Longevity Laboratory - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Northwestern Medicine is excited to bring a new, first-of-its-kind Human Longevity Laboratory to its Chicago campus. The longevity clinic brings world-renowned, evidence-based aging research to patients and addresses the distinction between one’s biological age (how old your body appears in terms of your overall health) and chronological age (how many years old you are).   

The Practice Manager will be responsible for managing operations of one or more practice sites and supervising both clinical and administrative support staff.

Responsibilities:

• Manage the office’s front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Conduct supply purchasing via the Group’s on-line ordering and shopping list system within specified budget.
• Report monthly productivity results to providers and staff.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from NMG’s Central Office.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances and processing of clean super bill batches, in-house cash balances, and bank deposits in order to influence profitability.
• Serve as an active participant in corporate committees and task forces.
• Provide financial analysis to facilitate planning and cash flow management and review variance explanations.
• Communicate budget and variance information to professional staff.
• Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities.
• Identify and communicate priorities, timelines and accountabilities to ensure efficient use of resources and to promote and open and productive work environment.
• Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback.

Required:

• Bachelor’s Degree
• 2 years health care experience
• Experience working within a clinical environment
• Outpatient setting experience
• Demonstrated organizational and leadership skills
• Excellent analytical skills. 

Preferred:

• Master of Business Administration (MBA) or Master of Health Administration (MHA)
• Academic medical center health care experience

Vision for the Human Longevity Clinic

Our focus at the Human Longevity Laboratory is on concrete measurements of biological age and interventions to lower biological age. While the goal of the clinic is not to screen for specific diseases or treat chronic comorbidities, we know that many interventions believed to slow the aging process often have the dual advantage of protecting against chronic diseases. 

Our Approach to Measuring Biological Age

At Northwestern Medicine, all measures that we employ are reproducible, evidence-based, and rigorously tested. There are certain molecular hallmarks of aging or changes that occur at the molecular and cellular level as a result of wear and tear over time. These changes contribute to progressive dysfunction at the tissue, organ, and whole-body level.

To best address these hallmarks of aging, our comprehensive protocol encompasses assessments across various systems (cardiovascular, respiratory, neurocognitive, metabolic, musculoskeletal), alongside cutting-edge molecular profiling of the epigenome, proteome, and transcriptome.

 Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.