Practice Manager III, Kleinert Kutz Hand Care, Outpatient Center Jewish Hospital, First shift - UofL Health

The Practice Manager is responsible for managing the daily operations of the physician practice; overall responsible for the routine business and clinical functions through administrative and clinical staff including front desk, medical records, nursing and ancillary services to ensure maximum utilization of resources and the efficient delivery of services; ensure office is appropriately staffed to meet the needs of the patients and physicians; develops and oversees implementation and administration of internal practice and policies and procedures.
This may also be specialty or multi-specialty environment.

• Meeting the business and financial goals as well as the goals for patient satisfaction and employee satisfaction.
• Provides supervision to staff while the clinic is in operation.
• Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff
• Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
• Manages provider and schedule utilization. Monitors non-booked regular, overbooked, and unavailable time. Monitors average wait time before rooming as well as daily attendance of appointments.
• Monitors front desk quality workflow by checking workflow without warning rate, encounter verification rate, MSPQ completion rate and front-end collections.
• Monitors front desk productivity by checking contacts resolved on Patient WQ, Referrals authorized, and referrals released from WQ.

• Manages referrals by monitoring authorized by DOS, loop closed, loop outgoing, days to triage, days to schedule, and days until first appointment.
• Manages the welcome check in rate from office kiosk.
• Monitors average sign in/check in and registration time
• Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
• Monitor payroll system to control time management.
• Ensure and maintain environment to comply with regulatory, licensure, compliance, and accreditation requirements.
• Act as the liaison between the practice and Central Billing Office.
• Assist Director with implementation and development of long-range plans.
• Establishes work procedures and standards to improve efficiency and effectiveness of the practice.
• Develops guidelines for prioritizing work activities and modifying activities as necessary to ensure appropriate staffing levels are maintained.
• Shows concern for our patients, physicians, and team members by listening, empathizing and responding promptly.
• Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
• Monitors and documents performance of team members
• Rewards and disciplines team members as needed; resolves team member issues.
• Counsels, disciplines and/or recommends termination of employees as required.
• Assists in the management of FTE’s and operational expenses to ensure sound fiscal operations of the practice

• Monitors purchases for practice; plans a corrective strategy when order levels are excessive in volume or cost and communicates strategy with administration
• Analyzes financial and practice activity reports
• Manage Call Center environment (if applicable) and establish departmental metrics
• Maintain Provider schedule for clinical practice
• Develops and oversees implementation and administration of internal practice policies and procedures in conjunction with U of L Physician standard policies and procedures. Interprets applicable laws, rules and regulations and ensures the practice is in compliance.
• Develops and maintains effective communications between all levels of personnel.
• Maintain patient confidentiality and complies with HIPPA policies and procedures.
• Conducts staff meetings regularly
• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to always maintain confidentiality
• Performs other duties as assigned

Education:
Required Education: Associate degree in Business Administration or related field with an emphasis in Healthcare Administration preferred. Clinical certificate/license (CCMA, LPN, RN….)
Preferred Education: Bachelor’s degree in Business Administration or related field with an emphasis in Healthcare Administration preferred.
* Appropriate experience may be substituted for educational requirements.

EXPERIENCE:
Required Experience for Position: One year of work and supervisory experience in practice management
Preferred Experience for Position: 3 – 5 years practice management or practice administrator experience
• Effective working knowledge of healthcare financial management, specifically medical practice accounting, third party reimbursement issues, patient flow and facilities management.