Practice Manager- Primary Care- Physician Practice - Hackensack Meridian Health

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Practice Manager will manage and oversee daily outpatient practice operations. This position will manage administrative and clinical staff, assuring the office runs efficiently, and work to solve problems. The Practice Manager develops processes and procedures that ensure the efficient and cost-effective running of operations at all locations and makes recommendations to upper management regarding staffing issues and procedural changes. Manages business functions including, but not limited to, scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Manages the purchasing, maintenance, and repair of office supplies and equipment. Ensures that day-to-day operations align with organizational objectives.

A day in the life of a Practice Manager at Hackensack Meridian Health includes:

• Manages daily operations of the practice.
• Responsible for the supervision of all staff in practice setting, including time and attendance, coaching, evaluation, and discipline, when necessary, along with the director.
• Assists Director with the recruitment of open positions and supervision of all staff regarding adherence to policies and quality of work.
• Responsible for the revenue cycle, WQ management and financial reporting for the practice.
• Monitors patient satisfaction through surveys and patient feedback, and works with staff, physicians to identify and resolve potential problems and continually improve patient access and workflows.
• Administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies.
• Responsible for onboarding of new providers and monitoring and maintaining insurance credentialing status
• Develops, leads and implements agenda for staff meetings to achieve critical departmental goals and objectives in the most efficient manner possible.
• Ensures and coaches the team in delivering excellent customer service resulting in positive patient satisfaction scores for department/physician services.
• Develops and enforces team member work assignments and maintains masterwork schedules.
• Formulates, reviews, and revises departmental policies and procedures which safeguard patient care and promote efficient and creative practice.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 4 hours a day.
• Adheres to the standards identified in the practice's Organizational & Managerial Competencies.

Education, Knowledge, Skills and Abilities Required:

• Minimum of 5 years of experience in Operation in Professional Practice.
• Ability to foster teamwork with decision-making skills.
• Proficient at oral and written communication skills.
• Problem-solving and situational analysis skills.
• Conceptual thinking skills.

Education, Knowledge, Skills and Abilities Preferred:

• Management experience preferred.

• Associate degree preferred.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!