Practice Manager- Veterinary - United Veterinary Care

Practice Manager- Veterinary

Econ River Animal Hospital is seeking a Practice Manager to assist with leading our practice in beautiful Orlando, FL.  We are seeking an experienced and passionate leader to join our full-service hospital.  

Position Overview

• The Practice Manager reports directly to the Operations Advisor to lead and manage the hospital and ensure the highest quality of medical care, unmatched client experience, associate engagement, and maximum productivity of the hospital team. The Practice Manager builds a long-term relationship with the team and clients. The Practice Manger partners with the Operations Advisor (OA), support team, and Medical Director (if applicable) to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve the medical quality, client experience and business performance of the hospital.
• Essential Duties and Responsibilities:
• Partner with the Medical Director to manage the hospital as role models and champions of United Veterinary Care’s brand to provide consistent high-quality care and unmatched client experience to the most pets and clients and to maximize efficiency, productivity, and profitability. Train the team on hospital guidelines and practices and supervise and train team to ensure compliance.
• Oversee and train the team on professional, efficient, and unmatched client experience (lead by example), to include client education, preventive care, pet health needs, marketing campaigns, and effectively resolve client concerns.
• Identify potential obstacles or opportunities and formulate solutions to remove barriers in operations that would impede the team from delivering excellent care and experience.

Partner with the Operations Advisor, Support Center, and Medical Director to interview, select, train, develop, coach, mentor, and if necessary, discipline and terminate team members.

• Work with OA to create development plans for team members and ensure training and development to deliver the Vision and Mission of UVC.
• Partnering with the Medical Director, effectively create and maintain veterinarians’ work schedules to ensure proper coverage to meet client needs and proactively plan PTO (paid time off) and CE (continuing education) scheduling.
• Develop annual planning, budgeting, and goals for hospital productivity levels in partnership with Support team, OA and hospital leadership.
• Provide effective communication between the hospital team, clients, OA and Support center teams.
• Provide training and support on UVC systems, technology, and support functions.
• Provide, coaching, mentorship, and training on “unmatched” client experience in the hospital.
• Build collaborative relationships, including strong professional relationships with UVC team members, clients, and community.
• Consistent and regular communication with Medical Director and OA ▪ Weekly /Biweekly calls; reviewing performance through Hospital Score Cards, Power BI, Financial Statements.
• Monthly calls reviewing Financial Performance, Medical Quality, Client Experience KPIs (key performance indices).
• Quarterly Action plans for the hospital that are reviewed regularly.
• Ensure that all client concerns are addressed and resolved in a timely manner.
• Appropriately schedule team members to support the doctors and ensure unmatched client experience while being efficient.
• Development on KPIs: o Labor ▪ % of revenue
• Efficiencies of labor
• Revenue vs LY (last year)
• Increasing Average transactions
• Dentistry
• Bloodwork
• Driving visits
• New clients
• Existing clients o Forward booking
• Reminder system
• Ensure Phone etiquette as well as client reviews are reviewed, and training is instituted as needed.
• Cost of Goods
• Work with Resource Optimization team & Operations Advisors • Weekly COG worksheets
• Coupa (inclusive of any/all purchasing sites)
• Inventory
• Pricing
• Staffing and Recruiting
• Ensure proper size of team.
• Staff Schedule out 4 weeks at a time or more.
• Training, development and career mapping to elevate your team.
• Recruiting from a proactive stance.
• Balancing your staff wages with potential hospital growth.
• Annual Reviews/Rate Increases.
• Other duties as assigned.
• Qualifications/Requirements:
• Certified Veterinary Practice Manager (CVPM); or bachelor’s degree in business administration or related field preferred.

Job Requirements:

• A minimum of 5 years’ experience in medical care facility operations management preferred.
• Knowledge of sales and marketing techniques.
• Human Resources skills.
• Thorough knowledge of the veterinary profession including terminology is preferred to effectively communicate.

Benefits & Perks:

• Short Term Disability paid for by employer  
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family  
• Company Sponsored Employee Assistance Program (Headspace) 
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment 
• United Healthcare Insurance Plans with multiple options 
• Flexible Spending Account or Health Savings Account options  
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members 
• United Healthcare Vision Insurance options 
• Long Term Disability option 
• Progyny-Fertility and Family Building Support (up to $10,000) 
• Team Member Discounts for Pet Care 
• Paid time off-inclusive of sick, personal, and vacation 
• LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled) 
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled) 

• Referral Bonus Program 
• DailyPay on Demand 

Orlando, FL is an incredible place to live and work. Orlando is home to world-class attractions, including Walt Disney World, Universal Studios, and SeaWorld, making it an exciting place for entertainment. The city also boasts a diverse cultural scene, with museums, theaters, and art galleries contributing to its unique blend of experiences. Its central location means that Orlando is only a short drive from beaches on either coast, giving residents easy access to both the Gulf of Mexico and the Atlantic Ocean.

About Us:

United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.     

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.   

If you're a passionate veterinarian looking for a dynamic and rewarding role, we'd love to hear from you! Apply now and take the next step in your veterinary career with United Veterinary Care.