Practice Manager (West Coast, USA) - Confluent

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day - we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day. One Confluent. One team. One Data Streaming Platform. Data Connects Us. **About the Role:** As a Practice Manager at Confluent, you will lead a team of professional services consultants who work with our customers to ensure their success with Confluent's products. Your responsibilities will include driving adoption and consumption, achieving high levels of customer satisfaction, fostering revenue growth, and developing your team. You will engage with customers throughout their lifecycle from pre-sales through delivery to align business outcomes, establish clear success criteria, and ensure overall customer success. The ideal candidate for this role should have a proven track record of delivering high-quality professional services to enterprise customers and experience in leading and developing high-performing teams. They should possess excellent communication and interpersonal skills, strong project management skills, and a deep understanding of enterprise architecture, data and systems integration, and the data stream processing markets **What You Will Do:** + Engage with customer organizations at various levels, from C-level and VPs to Architects and Program Managers. Establish services direction, oversee customer success and satisfaction, and contribute to the account and regional growth. + Drive Confluent Professional Services across the customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, margin and utilization goals. + Ensure successful project delivery to earn our customers' love. Resolve delivery challenges, address resource contentions, and manage expectations. + Build a great team and company. Develop robust relationships, capabilities, and experience among Confluent team members. + Participate in Confluent product and sales strategy for the customers in your region. + Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities. **What You Will Bring:** + Professional Services leadership background implementing SaaS/PaaS/IaaS + Experience overseeing enterprise-level IT delivery projects (5 years or equivalent capability). + Experience or interest in selling enterprise IT delivery services. + Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning. + Exceptional interpersonal communication skills, as the role is primarily customer-facing. Candidates will need to travel to customer sites and lead engagements with business executives, enterprise architects, and engineering/design management personnel. + Willingness to travel as required, estimated at 25% of the time, to support sales opportunities and maintain existing customer relationships. **Come As You Are** At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $165,420 - $194,355 a competitive equity package and is also eligible for additional commission and/or bonus pay. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE (https://confluentbenefits.com/) . Click HERE (https://www.confluent.io/legal/confluent-candidate-privacy-notice/) to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees. \#LI-Remote