Practice /Operations Manager-Medical Nonprofit Organization - Hearing and Speech Center of Florida

Welcome to the Hearing and Speech Center of Florida, an 88 year old non for profit serving individuals with educational, disability and specialized needs.  We are Miami-Dade County’s  not for profit provider of therapy services. We offer comprehensive therapy services including hearing testing and the dispensing of hearing aids. We are also full service providers and offer our clients Speech Therapy, Occupational Therapy, Physical Therapy, and Educational services in collaboration with sites across the county. 

We serve community programs, schools, hospitals, and many other federal & state programs in addition to our own clinic and our school.

We are seeking a highly motivated and experienced Operations Manager WITH MEDICAL OFFICE EXPERIENCE to join our team. The ideal candidate will be responsible for overseeing the day-to-day operations of our organization, ensuring that all functions run smoothly and efficiently. This role is critical to the success of our company, and we are looking for a dedicated professional to lead our operations team.

Duties:

-ability to manage team members in full medical practice and strategically, increase service contracts.

-understand and manage credentialing, contract management, budgets, revenue management/cycle and licensing requirements for agency.

-full understanding of front and back-end processes

-Supervise understand verification, authorization processes, MMA insurances plans

-Oversea billing, coding, collections/reconciliations, payment application process

-manage schedules with admin team to ensure all medical team has full schedules

-A/P, A/R, daily financial management, bank deposits

-HR management/ new employee onboarding and orientation

-comprehension of billing/coding; contractual adjustments; contract requirements

-Facilitate employee Payroll administration (work with finance team)

-comprehension and use of word, excel, PP

- analyze and predict needs of the center and decisions for operations

-market, strategize, and initiate of new projects for operations of agency.

-have connections with resources to move center forward in its mission

-understand and implement marketing strategies as needed for the agency programs.

- Develop and implement operational strategies to achieve business objectives and improve profitability.

- Manage and direct the operations team to ensure timely and cost-effective delivery of services.

- Oversee the planning and execution of projects, including budgeting, scheduling, and resource allocation.

- Identify and implement process improvements to increase efficiency and reduce costs.

- Develop and maintain operational policies, procedures, and standards.

- Analyze and report on operational performance, identifying areas for improvement.

- Collaborate with management to develop and implement strategic plans.

- Ensure compliance with regulatory requirements and company policies.

- Foster a positive and productive work environment, promoting employee engagement and growth.

- Provide training and support to operations staff to enhance their skills and performance.

- Manage and resolve operational issues and conflicts in a timely and professional manner.

- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management in a related industry.
- Strong leadership and management skills, with the ability to motivate and direct a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels.
- Analytical and problem-solving skills, with the ability to identify and resolve operational issues.
- Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines.
- Ability to work in a fast-paced environment and adapt to changing priorities and circumstances.

All your information will be kept confidential according to EEO guidelines.