Practice Operations Supervisor - Internal Medicine - Duly Health and Care

Practice Operations Supervisor - Joliet - Internal Medicine

Position Highlights:

• Full-Time
• Hours: 8:30-5pm

Benefits: 

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year. 
• Immediate 401(k) match.
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 

Assists the Practice Manager in having administrative oversight over multiple locations and/or practices under same medical discipline. Schedules work, tracks productivity and quality outcomes, and addresses issues with staff and patients. Depending upon the circumstances, this may be a working supervisor under a clinical or non-clinical area of the Practice. However this person is a member of the management team with first line responsibility for hiring, orientation, appraisal, coaching, disciplining, and training staff. Keeps the Practice Manager informed on issues involving operations, work flow, customer satisfaction, and employee relations.

• Provide professional clinical leadership, maintain work schedule for nursing department staff, delegate tasks, monitor overtime and adjust schedules accordingly, approve time off requests for nursing staff and adjust schedule as needed, provide orientation and training for new nursing staff members, assist in annual employee evaluations, coordinate nursing staff meetings as needed, delegate nursing task, inventory medical supplies and submit supply orders as needed, monitor budgetary constraints, maintain Duly Health and Care policy and procedures, doctor/patient liaison, maintain patient confidentiality, assure OSHA/Safety compliance, meet regularly with office manager. 
• Provides supervision over assigned nursing staff for the site.

• At least 3 years nursing experience and at least 1 year of supervisory experience preferred
• CPR certified.
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This is achieved by having knowledge of and conforming to customer requirements by identifying, understanding and meeting these requirement.
• Interpersonal Skills: Seeks to understand before being understood through effective listening and sensitivity to others needs and concerns.
• Results Orientation: Focuses self and others on achieving quality and financial outcomes in a responsive timely manner.
• Decisive: Resolute in making a decision to act based on conclusions reached based on facts. Demonstrates good judgment in making these decisions.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Diversity: Values the worth of others and respects diverse points of view. Promotes support and team work within and across departments. 
• Engenders Trust: Provides appropriate resources, direction, and accountability. Allows employees to identify and resolve work issues through empowerment. 
• Mentoring/Employee Development: Develops employees in a positive manner -- maintaining and building self-esteem and confidence and competence -- helping employees achieve their maximum potential and contribution.
• Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
• Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships. Has keen understanding of industry and trends. 
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.