Practice Patient Care Coordinator Lead|Laconia|Urology - Concord Hospital

Summary

Under the general supervision of the Practice Administrator/Manager and the direct supervision of the Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination and other patient care coordinator duties. Specifically, the Lead PCC will provide training and support for all Practice Patient Care Coordinators to facilitate high levels of patient, provider, and employee engagement to improve the overall patient experience; ensure policies and protocols are followed; understand and uphold DNV guidelines as well as state and federal laws that regulate physician practices.

Education

High School degree or General Educational Development equivalency required. Must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred.

Certification, Registration & Licensure

None required.

Experience

Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred. Minimum of one year as a CHMG Patient Care Coordinator.

Responsibilities

• Demonstrates leadership skills by training/mentoring peers, collaboration with other teams/departments,

  and the development of staff training materials.

• Researches and resolves Patient Account issues. Provides background for patient complaints to

  Manager.

• Follows department policies and procedures. Assists with implementing process improvements and

  CHMG workflows.

• Assists in the utilization of provider schedules and appropriate allocation of clerical support staff.

• Knowledgeable in specific department functions and is a resource for staff in this area.

• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates

  multiple aspects of projects, events, and other complex activities.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne pathogens.

The noise level in the work environment is usually moderate.