Practice Support Associate Educator and Trainer - Catholic Health

Catholic Health is one of Long Island’s finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices across the island.

At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence based practice to improve outcomes – to every patient, every time.

We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island's Top Workplace!

POSITION SUMMARY: 

The Practice Support Educator serves as a training and administrative liaison and resource person for operations staff members to include Practice Managers and Patient Support Associates within in the CHPP Medical Offices.

The Practice Support Educator provides support and guidance for adherence to policies and procedures, and is responsible for coordinating and developing effective training. The Practice Support Educator will focus on operations team members at all CHPP Medical Practices as s/he provides assistance with training and staff educational development. S/he shall also support the mission, vision and values of Catholic Health, and work towards realizing its objectives through support of teams within the department.

RESPONSIBILITIES:

• Extensive knowledge of Front Office processes, policies & procedures, Chart Prep, ICD-10 codes, Medical Insurance, and up-front collections.
• Participates in CHPP Local New Hire orientation and completes checklist for new front desk employees.
• Assist Practice Managers with 30, 60, and 90-day performance review and success of training results.
• Receives and evaluates feedback to identify training opportunities and ongoing improvements to departmental programs.
• Upfront Collections to include Deductibles/Coinsurances/ Copay’s and Past Due Balances.
• End of day Balancing

• Coordinates and participates in employee training and determines role competency. Ensures that operations staff is properly evaluated during their probationary period, annually, and periodically as needed.
• Performs required site visits as necessary to determine need for additional training for front desk staff.
• Responsible for ensuring that newly hired employees are properly orientated to the Medical Practice and are assigned a buddy.
• Provides education and serves as resource for electronic health record system.
• Performs evaluations of all PSA employees to identify needs for further training.
• Coordinates and leads annual competency assessments for PSA staff in conjunction with Practice Manager.

POSITION REQUIREMENTS AND QUALIFICATIONS:

Education:

• HS Diploma required, Bachelor’s degree preferred from an accredited university or college preferably in Health Management or Business Administration

Skills:

• Experience in multi-practice management
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Works with Training Manager to put together Protocols, Training Materials, Classes and Meetings for our staff.
• Proven verbal, quantitative, financial and interpersonal skills. In-depth and up-to-date knowledge of medical practice administration
• Ability to train professionals in the identification, valuation and realization of revenue opportunities within physician practices

Experience:    

Minimum of five (5) years of experience managing physician practices and ten (10) years of experience in healthcare management.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.