Pre-Admission Testing Secretary - Lawrence General Hospital

The Pre-Admission Testing Secretary provides clerical support to ensure all documentation is received for a for smooth patient flow day of surgery. Additionally, The Pre-Admission Testing Secretary provides reception/patient check-in for surgery and Pre-op testing.

DUTIES AND RESPONSIBILITIES:
• Provide a welcoming and supportive environment for patients.
• Create charts for surgical procedures in advance and presently.
• Manage filing of all patient charts and documents for pre-admission testing (PAT).
• Coordinate chart documentation and requests for specialist and Primary Care Physician (PCP) clearance notes.
• Place calls to offices and providers using correct phone etiquette
• Answer calls and provide direction to patients for pre-operative process as it applies to the surgical experience using correct phone etiquette
• Manage faxed documents and file in current upcoming patient records or files received documents in central files for future procedures.
• Communicate and coordinate patient information regarding day of surgery and pre-op with nursing staff in PAT and other areas as needed.
• Coordinate received orders with nursing and other departments as necessary, example: faxed Pharmacy orders, faxed Lab orders
• Manage patient status in Meditech as needed, example, Lab appointments in PAT.
• Scans documents into patient record complying with Medical Records requirements.
• Check in patients for Surgery/Pre-op testing appointments in Meditech
• Collaborate with Registration team for smooth patient flow and registration requirements
• Verify patient identification, correct surgeon/procedure, and laterality as part of Universal protocol
• Assure that charts are present with complete critical components of patient record for daily schedules
• Communicate with SDC and OR teams for patient throughput and schedule changes or concerns
• Place patient calls for arrival times day prior to surgery and day of surgery schedule changes
• Provide back-up for EKG as needed.

EDUCATION AND RELATED EXPERIENCE:
Required:
• High school diploma or equivalent
• 2 years of customer service experience
• Experience in a team environment
• Demonstrated communication skills
• Experience performing clerical and phone duties in an office- or health-care related environment
• Must have outstanding customer service attitude and demonstrate a commitment to professional behavior
• Able to read and comprehend English language

Preferred:
• Associates degree
• Bilingual English/Spanish preferred
• Medical experience/terminology preferred
• Strong computer skills and ability to learn multiple health care-related computer systems

Lawrence General Hospital is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate, and quality health care for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Lawrence General have been committed to improving the health of the people and communities we serve.

We are an Equal Opportunity Employer committed to hiring a diverse workforce.

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