Pre Owned Manager at VIP Automotive Group of Long Island

The VIP Automotive Group of Long Island provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups on long island.

Successful candidates must have a strong work ethic, passion to be part of a team and the drive to not only meet but exceed targets. Working closely with our management team will give you the opportunity to develop and continue to develop your career.

We are seeking an innovative, hard-working, honest and personable Pre Owned Manager who can excel in a high-volume operation by optimizing profitability and customer satisfaction. The candidate must be able to manage all facets of the department and must be able to conform to the changes of the industry. Successful candidates must have a strong work ethic, passion to be part of a team and the drive to not only meet but exceed service targets. Working closely with our management team will give you the opportunity to develop and continue to develop your career. Should have 2+ years of pre owned management experience. Experience operating a high volume, fast paced department is preferred.

Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Medical and Dental Insurance
• 401(k)
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
• Comprehensive employee recognition programs.
• Opportunities for career advancement.

SUMMARY

Monitor the used-vehicle sales department and the performance of all employees within the department.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Training, motivating, counseling and monitoring the performance of all used car sales personnel.

Pricing vehicles.

Appraises vehicles.

Has the ability to desk deals.

Forecasts aggressive yet realistic monthly goals and objectives for the department and for individual salespeople and provides them with the support to meet these goals.

Develops improvement programs for salespeople who are having difficulty reaching their objectives.

Ensures that dealership policies and procedures are understood and followed by salespeople.

Helps the sales manager maintain a balanced inventory based on customer and market statistics.

Assists salespeople in closing deals when necessary.

Shares responsibility with the sales manager for planning and leading sales meetings.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.

Strives for harmony and teamwork with all other departments.

Maintains professional appearance and reinforces uniform policy within department.

Attends managers meetings as requested.

SUPERVISORY RESPONSIBILITIES QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages,

area, circumference, and volume.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

NADA Salesperson Certification

Valid Driver's License

Environmental conditions include circumstances of weather, heat, cold, wet, fumes, electricity, explosive materials, and vibration

Physical Activity

While performing the duties of this job, the employee is (occasionally/frequently/regularly) required to:

Stand, Walk, Sit

Handle, or feel

Reach with hands and arms

Occasionally climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

Values:

To perform the job successfully, an individual should demonstrate the following Values:

VIP's Purpose is to create value and unparalleled experience for every customer, far superior than our competitors. Our mission is to be the biggest and best provider of automotive sales and service. We want to empower our staff to provide every customer with the most memorable experience possible.

VIP CODE OF CONDUCT:

1. You are empowered to make every customer's experience memorable, especially if they have a unique request.

2. Our process will be warm and inviting in all customer interactions always using the words 'my pleasure' and 'thank you'.

3. We will always assist the customer with a smile even if we must step outside our primary duties.

4. If a guest needs directions, you will make sure they are assisted to the area they are looking for without ever pointing.

5. Phones will be answered promptly, with a smile in your voice, always asking permission to transfer or place the customer on hold.

6. You will assist in identifying any flaw in providing our customer with the best possible service. You will either fix the problem immediately or use our CPR process to report it to a manager.

7. You are empowered to fix any safety concern. If you cannot correct it, you will make the manager aware immediately.

8. Your appearance, grooming, choice of words and actions represent the image of our business. You are required to follow the company's dress code, the company code of conduct and always use words consistent with professional conduct.

9. Knowledge is the key to assisting our customers. If there is a question you don't know the answer to you need to find the answer and inform the customer.

10. As a service professional you must always be gracious and respectful to your coworkers and guests.

Teamwork through Trust and Respect

Cooperation and Attitude – Effectively works with management and coworkers to complete job assignments and serve customers; demonstrates positive attitude toward job duties.

Individual Leadership & Employee Relations – Uses appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement, modifying behavior to accommodate tasks, situations, and individuals involved.

Integrity
Business Ethics – Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures – Demonstrates knowledge of and compliance with all company policies and procedures.

Commitment to Customer Enthusiasm
Business Ethics – Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures – Demonstrates knowledge of and compliance with all company policies and procedures.

Passion for Winning
Communication - Effectively communicates in an appropriate and timely manner with management, coworkers, customers and business contacts.
Work Values – Sets high goals or standards of performance for self and direct reports. Imposes standards of excellence rather than waiting for standards to be imposed by others.

Accountability at all Levels
Decision Making – Applies common sense and good judgment to make sound decisions, including balancing complex demands and fostering effective risk taking.
Problem Analysis – Locates, organizes and interprets key information to effective identify and analyze problems and develop quality solutions.
Dependability – Promptly reports to work, completes tasks, and works with minimum supervision.

Commitment to Customer Enthusiasm
Job Knowledge – Possesses necessary knowledge to effectively perform job duties and understands all aspects of the job.
Initiative – Voluntarily initiates and follows through on necessary projects and non-routine tasks.

This job description is subject to revision at the discretion of the company.