Pre-Services Manager/Revenue Cycle - Regional Business Office

Employment Type: Full Time

In Office Position
Benefits: M/D/V, Life Ins., 401(k)

Norfolk, Virginia

Salary Range: $65,000-$90,000

SCOPE: The US Oncology Network is looking for an upbeat and ambitious manages for the front office revenue cycle processes for multiple sites within a practice. Oversees intake, insurance verification, charge capture and charge entry processes for compliance with federal and state regulations, as well as payer guidelines. Coordinates with office manager and front office coordinators to ensure optimal revenue cycle processes and adherence to USON policies and procedures. Supports and adheres to The US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

About US Oncology
The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. For more information, visit www.usoncology.com. We extend an extremely competitive offering of benefits to employees, including Medical Health Care, Dental Care, Vision Plan, 401-K with a matching component, Life Insurance, Short-term and Long-term disability, and Wellness & Perks Programs.

SCOPE: Manages the front office revenue cycle processes for multiple sites within our organization. Oversees intake, insurance verification, charge capture and charge entry processes for compliance with federal and state regulations, as well as payer guidelines. Coordinates with office manager and front office coordinators to ensure optimal revenue cycle processes and adherence to The US Oncology Network policies and procedures. Supports and adheres to The US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain compliance with state and federal guidelines, including ensuring that charge tickets and charge capture systems (like IMPAC and Iknowmed) are updated.
• Provide on-going front-office process review and implement process revisions as needed.
• Coordinate and or provide training for new front office staff, and retraining as needed.
• Provide a central resource for front office processes, like intake, insurance verification, copay collection and charge entry. Work with offices to ensure compliance with USON and AOA operating procedures.
• Conduct audits of front office processes.
• Super User of Practice Management System and interfaced systems.
• Ensures roll-out of System updates to front-office team.
• Chairs Revenue Cycle Front Office task teams. Co-chairs C2C Committee.

MINIMUM QUALIFICATIONS:

• Associates degree or equivalent work experience and a minimum of five years of medical office and health plans experience.
• Bachelors degree preferred.
• At least two (2) years supervisory experience successfully resolving a variety of people issues
• At least four (4) years of medical revenue cycle experience required with a consistent track record of achieving metrics
• Knowledge of Athena/IDX and oncology billing preferred and is a plus.
• Demonstrate knowledge of state, federal, and third party claims processing required
• Demonstrate knowledge of state & federal collections guidelines
• Must successfully complete required e-learning courses within 90 days of occupying position

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.  Requires standing and walking for extensive periods of time.  Occasionally lifts and carries items weighing up to 40 lbs.  Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.  Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.