Premier Service Center Manager - Northwest Community Credit Union

Position Title: Premier Service Center Manager

Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders' commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!

Northwest Community Credit Union serves members from offices in 36 locations across Oregon and Washington.

Location: In-Person
Travel is Required.

Premier Service Center - Cedar Hills Branch
2597 SW Cedar Hills Blvd.
Suite 110
Beaverton OR 97005

Status:
Full-Time Regular, Exempt

Pay Range:
The full pay range is $76,859 - $115,288/annually. Depending on experience and qualifications. In addition to your salary, compensation incentives are available. Incentives targets vary by role.

We offer a bilingual differential for employees who can assist our members' financial needs in a second language. Proficiency is subject to passing a standardized verbal assessment. Currently approved languages are Korean, Russian, Spanish, and Tagalog.

Applicants are encouraged to apply by September 13, 2024 at 5:00 PM PST.

We are seeking a full-time Premier Service Center Manager to join our team! This position leads the growth and success of the Premier Service Center, guides a team to deepen relationships through service and sales through a highly consultative and financial wealth management approach. Partners with Community Engagement to invest in the communities and drive asset/membership growth while upholding the credit union's values and ethics. Manages daily operations, achieves financial targets, ensures operational efficiency, develops staff, and oversees a team of private bankers focused on creating moments that matter and exceeding our members' needs.

Visa sponsorship not available.

Contact us at 800.258.3115 with any questions or request for accommodation.

Responsibilities:

• Builds and manages a high-performing team focused on member acquisition, guiding members through their lifecycle of needs and portfolio growth.
• Develops strategies to exceed financial targets through new business development, deepening existing relationships, and collaborating with internal teams, specifically with Investment Services, Mortgage, Business Services, and Commercial Lending.
• Meets with members in person to build trust and handle sensitive situations with exceptional interpersonal, negotiation, and problem-solving skills. Ensures member loyalty by creating moments that matter, offering tailored financial solutions, and exceeding expectations.
• Stays current on banking policies, regulations, and economic factors impacting the Premier Service Center. Continuously learns and develops to deliver expert financial advice to members.
• Coaches and guides a team in setting and achieving goals, exceeding performance expectations, and developing strategies for profitable and sustainable growth.
• Ensures the Premier Program offerings are aligned with the credit union's strategic direction, supports member needs, and contributes to overall growth.
• Models and instills leadership and accountability to branch staff through active performance management, coaching and development plans, and team meetings.
• Seeks opportunities to grow branch assets and membership through community outreach, networking, and business development.
• All other duties as assigned.

Education and Experience Required:

• Associate's degree in Business, Finance, or related field of study.
• Minimum of five (5) years' experience in business development or a related area within a financial institution, with a minimum of three (3) years in a management/leadership role responsible for creating functional strategies and specific objectives for the areas managed.

Education and Experience Preferred:

• Bachelor's Degree in Business, Finance, or related field of study.

Knowledge, Skills and Abilities:

• Proven Branch Expertise and Collaboration: Demonstrate a working knowledge of branch operations through prior collaboration and experience working with branch staff.
• Leadership and Coaching Skills: Possess experience in prospecting, offering products and services, and referring to business partners. You should be able to lead, train, and mentor team members in developing these same skills.
• Strong Leadership and Communication: Be a strong, creative leader and effective team builder with exceptional communication skills for both external and internal audiences. Motivate and develop employees through active performance management.
• Member and Team Advocacy: Exhibit exceptional communication skills with members and internal team members, with a proven ability to establish and maintain effective working relationships. Advocate for the branch and credit union's products and services with enthusiasm.
• Problem-solving and Initiative: Demonstrate the ability to handle complex problems, analyze information, develop solutions, and implement them effectively.
• Results-oriented and Adaptable: Thrive in a fast-paced environment, managing multiple tasks and initiatives for the credit union. Be adaptable and able to work within budget guidelines.
• Management and Performance Oversight: Oversee hiring recommendations, educate staff on strategic initiatives, monitor branch goals to meet expectations, and address obstacles as needed.

Benefits:
This position is eligible for full-time regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Medical, Dental, and Vision insurance is paid at a 100% by company for the employee coverage. We also offer Health Care FSA (HCFSA) and Day Care FSA (DCFSA). Employees have access to disability and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month after 30 days of employment. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

EEO Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.