Premium Billing Specialist - Healthcare organization - Murray, UT

Responsibilities

• Provide superior customer service while completing premium billing functions.
• Analyze, research, and solve billing-related issues.
• Handle customer phone inquiries and provide accurate information.
• Complete daily outbound calls as assigned.
• Receive inbound calls from customers and resolve issues on the initial call or provide timely follow-up.
• Follow established criteria for response time, call handling time, and availability.
• Stay current with billing policies and procedures.
• Navigate multiple complex computer systems with minimal supervision.
• Answer questions, take payments, and educate members on billing and payment processes.
• Notify members of delinquent accounts through outbound phone calls.
• Assist members in enrolling in the online billing and payment system.
• Maintain the confidentiality of member personal information.
• Verify customer eligibility for reinstatement review and complete required documentation.
• Work closely with other departments to correct member accounts.

Essential Skills

• High School Diploma or GED.
• Good phone voice and strong communication skills.
• One year of customer service experience.
• Intermediate computer skills, including proficiency in spreadsheets and word processing software.
• Basic math skills.
• Strong organizational skills and attention to detail.
• Ability to resolve conflicts and work well under pressure.
• Self-motivated and able to maintain a high level of confidentiality.

Additional Skills & Qualifications

• Experience in call centers, banking customer service, or as a barista.

Why Work Here?

Join a team that has been recognized as one of the 'Best Companies to Work For' by Utah Business magazine for seven consecutive years. Our company promotes from within, offering opportunities for career growth in various departments such as marketing and accounting.

Work Environment

This role is fully onsite at our Murray location. Training is typically scheduled from 8 AM to 4:30 PM, Monday through Friday. Post-training schedules may start anywhere between 8 AM and 11 AM MST and may occasionally include rotating Saturdays. You will have two 15-minute breaks and one 30-minute lunch break each day. We hold a weekly team huddle and a monthly staff meeting, although these are on hold during Open Enrollment.

Job Type & Location

This is a Contract position based out of Murray, Utah.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.