Preventative Maintenance Service Supervisor at Yancey Bros. Co CAT
Austell, GA
About the Job
Who We Are:
From Georgia
For Georgia
Since 1914 Yancey Bros
Co
has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service
From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs
This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Heavy Equipment Service Supervisor, you are responsible for the productivity of technicians and satisfaction of service customers
This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority
This supervisor will spend the majority of their time supporting, growing and holding technicians accountable
This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering
Additionally, the Service Supervisor must address employee and customer concerns quickly to resolve issues
This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met
Lastly, the Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer’s warranty guidelines.
Primary Responsibilities:Review Tech career development with Technicians and set goals for next level of advancement, monthly meetings.
Stay highly engaged with existing Tech force to ensure tech force is motivated, productive, and efficient.
Evaluate repairs throughout the repair process to ensure the customer receives a quality repair.
Work with lead techs to set expectations to insure customer commitments are kept
Inspect repairs to ensure repair quality, daily and at completion
Reviews work orders as needed with CSR and service coordinator
Evaluate and determine warranty, policy, and rework decisions on repairs
Communicate with specialty shops to maintain timelines and customer expectations
Schedule heavy haul component moves, communicate with specialty shops detailed info, and manage repair timeline
Handle personnel issues to include verbal and written reprimand where required
Manage WIP, have daily discussions with Service Coordinators to ensure jobs are closed Order supplies and necessary tooling
Additional Responsibilities:Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience
You should possess a strong sense of urgency and desire to provide superior customer service
The ability to provide direction and instruction and work in a team environment is essential to this position as well.
Education/Experience:Specific industry experience or an equivalent degree
Required Qualifications/Skills:Minimum of 3 to 5 years of industry experience
Prior supervisory experience
Possess the necessary problem solving skills to meet the needs of our customers and employees
Excellent people skills with customer service experience
Excellent organizational and communication skills
Values:At Yancey Bros
Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay StructureCompetitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness ProgramMedical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time OffPaid Holidays
Paid Sick Leave
Career DevelopmentTuition Reimbursement
Ongoing Training
Advancement Opportunities
From Georgia
For Georgia
Since 1914 Yancey Bros
Co
has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service
From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs
This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Heavy Equipment Service Supervisor, you are responsible for the productivity of technicians and satisfaction of service customers
This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority
This supervisor will spend the majority of their time supporting, growing and holding technicians accountable
This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering
Additionally, the Service Supervisor must address employee and customer concerns quickly to resolve issues
This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met
Lastly, the Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer’s warranty guidelines.
Primary Responsibilities:Review Tech career development with Technicians and set goals for next level of advancement, monthly meetings.
Stay highly engaged with existing Tech force to ensure tech force is motivated, productive, and efficient.
Evaluate repairs throughout the repair process to ensure the customer receives a quality repair.
Work with lead techs to set expectations to insure customer commitments are kept
Inspect repairs to ensure repair quality, daily and at completion
Reviews work orders as needed with CSR and service coordinator
Evaluate and determine warranty, policy, and rework decisions on repairs
Communicate with specialty shops to maintain timelines and customer expectations
Schedule heavy haul component moves, communicate with specialty shops detailed info, and manage repair timeline
Handle personnel issues to include verbal and written reprimand where required
Manage WIP, have daily discussions with Service Coordinators to ensure jobs are closed Order supplies and necessary tooling
Additional Responsibilities:Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience
You should possess a strong sense of urgency and desire to provide superior customer service
The ability to provide direction and instruction and work in a team environment is essential to this position as well.
Education/Experience:Specific industry experience or an equivalent degree
Required Qualifications/Skills:Minimum of 3 to 5 years of industry experience
Prior supervisory experience
Possess the necessary problem solving skills to meet the needs of our customers and employees
Excellent people skills with customer service experience
Excellent organizational and communication skills
Values:At Yancey Bros
Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay StructureCompetitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness ProgramMedical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time OffPaid Holidays
Paid Sick Leave
Career DevelopmentTuition Reimbursement
Ongoing Training
Advancement Opportunities
