Principal Associate, Risk Management at Capital One

As a Principal Risk Associate and process liaison in the Financial Services Business Risk Office, you will work with a team of high performing risk management professionals charged with managing and improving the end-to-end Manage My Risks internal customer experience. Additionally, you will influence the strategic direction and deliver against that strategy for some of the most critical components of that experience with a special focus on Enterprise Change, Organizational Change & Technology Change. 

In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the Company, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. 

In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the division partnering closely with senior business and risk office leaders, technology, compliance, legal, and Enterprise Risk Management. 

In your role, you will:

• Implement smart, sustainable, and scalable solutions to customer problems and bring key customer benefits to life while promoting an environment where innovation and agile-learning are expected for success; 

• Partner with product and data teams to develop and implement systems and tools that drive real-time risk insights and remove friction from processes; 

• Ensure flawless implementation and execution of enterprise policy, standard, and program requirements; 

• Develop a deep understanding of Enterprise Risk Management strategies, products, services, and Enterprise risk profile and engage with Enterprise partners to influence Enterprise Risk Management intent as a divisional thought leader;

• Analyze risk data and signals to proactively identify risks and trends and provide insights that support internal customers and risk office leadership in decision-making;

• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas. 

Qualities of a Successful Candidate:

• Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table.  You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.

• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.

• Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.

• Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.

• Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions.  You have an insatiable appetite for learning, and are constantly seeking out new challenges.

• Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience. 

• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.  

Basic Qualifications:

• Bachelor's Degree or Military Experience

• At least 2 years of experience in Financial Services or Risk Management

• At least 2 years of experience in Project, Process, or Program management

Preferred Qualifications:

• Masters Degree, Juris Doctorate, or MBA

• 3+ years experience in Technology Risk Management

• 2+ years experience with Financial Analysis, Econometrics, or Statistics

• Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)

• Process Management Certification (Lean Six Sigma)

• PMP Certification or Masters Certificate of Project Management (CPM)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position