Principal Consultant - Momentum ITSMA

About Momentum ITSMA

Momentum's mission is clear: to empower organizations to center everything they do on clients and cultivate stronger, more resilient relationships. We understand that relationships require dedication and effort to thrive. They can easily stagnate, sour, or fade away if not nurtured and evolved over time. Our client growth services across consulting, research, learning and content, help companies to outperform the market by connecting with clients on a new level, making each one feel unique and building win-win relationships that last.

Today, we stand as a leading growth consultancy, driving year-over-year revenue growth, improving win rates, and nurturing valuable relationships for our clients. We invented Account-Based Marketing (ABM) and we’re now reinventing client growth.

With offices in London, Boston, and Melbourne, we are trusted by a significant portion of the S&P100, featuring global giants such as HSBC, Vodafone, and Microsoft. We’ve helped equip over over 2,000 marketing practitioners from 60 countries through our learning solutions and have earned the trust of the global market. Recognized as an 'Outstanding Company to Work for” by Best Companies, and honored with 'Flexa Top 100' status for our strong level of flexibility, we are committed to fostering an environment where our team thrives.

As we continue on our ambitious journey, we are poised to expand our passionate, diverse, and talented team to turn our vision into reality. If you're driven to make a meaningful impact, relentlessly curious, and brimming with entrepreneurial spirit, we invite you to join us.

The Role

We are seeking a Principal Consultant to join our advisory team to deliver our service for marketing leaders, develop senior relationships, making strategic recommendations on how to best achieve their growth goals.

We have big plans and ambitions, and to deliver on these we’re going to be growing our passionate, diverse and ambitious team to help make our mission a reality. If you’re determined to make a difference, voraciously curious and brimming with entrepreneurial spirit, we’d like to hear from you.

Our advisory service provides clients with access to a senior advisory for coaching, access to frameworks and data and ongoing reviews of program performance. The role demands a growth mindset and strategic thinking with authority and expertise.

You’re able to see the big picture and understand complex B2B marketing subjects and help coach clients to sharpen marketing’s focus on clients. Providing the highest standard of advisory services to support our clients, including facilitating workshops, leading assessments, coaching and presenting research. You will lead key relationships with advisory clients ensuring high satisfaction and enabling service expansion with clients.

You’re highly engaging and confident, at your best when advising clients, and advising on strategic transformation projects with senior stakeholders across multiple clients. You have significant commercial acumen, and high emotional intelligence. You communicate frequently with your internal stakeholders to keep them informed of the company’s vision and progress; keeping the team motivated and morale high.

Key Responsibilities:

Advisory delivery

• Consult with clients to apply our research and models in the context of their business environment and help solve their problems through inquiry and advisory.
• Draw on your deep understanding of how CMOs and other marketing leaders can develop strategies that enable them to deliver success for their firm and customers.
• Deliver ongoing advisory consulting engagements for clients in technology and professional services
• Coach and mentor client leadership teams and marketing practioners either 1:1 or in a group setting
• Refine, “productise” and promote a regular stream of frameworks for our clients, engaging directly with clients to deliver advisory consulting.
• Serving as the primary point of contact for the client, delivering value in every communication for example providing insights and recommendations in every interaction.
• Elevate client interactions by leading engagements with clarity and impact. This will ensure that clients’ voices are heard and their needs addressed, solidifying their confidence and satisfaction with the consultancy’s services.

• Ensure a fantastic client experience by demonstrating excellent leadership skills, cultivating trusted client partnerships through the quality of your thinking, proactive and responsive delivery of consulting work.
• Own the responsibility of gathering, synthesizing, and maintaining a rich set of insights around a portfolio of clients, their business environments, challenges, and growth contexts, to inform future consulting and advisory delivery.

• Work closely with the practice to support account expansion and proposal development.

Strategic influence & market presence

• Act as the internal SME on key topics
• Produce a regular stream of thought leadership deliverables in the form of documents, blogs, infographics, webinars, or podcasts that convey new ideas and that summarize and frame important ideas for CMOs and other key marketing leaders.
• Present at our events and industry-related events and deliver client webinars. o Establish an industry presence as an influential speaker and thinker.
• Support teams in client development discussions.
• Ensure success of delivery from diagnostic through the value realization.
• Develop IP and partner with clients for value realization

Prior experience requirements

• 10+ years of experience in a B2B marketing consultancy or Marketing Leadership role
• Demonstrable experience in own critical thinking and strategy development including organization design and change management
• Bachelor’s degree from college, university or equivalent work experience, master’s degree, or MBA a bonus.
• Subject matter expertise and peer to senior stakeholders such as Chief Marketing Officer

Perks and Benefits

• Annual leave: 16 days plus Public Holidays with 3 bonus days off for end-of-year shutdown (25 Dec to 1 January)
• Company bonus plan
• Healthcare plan
• Personal learning and development budget
• Sabbatical leave options
• Home office budget
• Enhanced parental leave
• Enhanced sick leave
• Hybrid working and flexible working policy
• Culture Club and dedicated ESG committee