Principal Data/AI Enterprise Architect - ServiceNow

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and were on the 2021 list of FORTUNE Worlds Most Admired Companies®. 

About Digital Technology:

We’re not yesterday’s IT department, were Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

Job Overview

The Principal Data & AI Enterprise Architect is a senior leadership role responsible for defining, designing, and driving the data and artificial intelligence (AI) architecture across the enterprise. This role ensures the strategic alignment of data, AI, and machine learning (ML) initiatives with business goals, focusing on scalability, security, and innovation.  This role requires a visionary leader who can bridge the gap between business needs and technical capabilities.  The Principal Architect will collaborate with cross-functional teams to integrate AI-driven solutions that enhance decision-making, operational efficiency, and customer experience.

Key Responsibilities

• Enterprise Data & AI Strategy:

o Develop and lead the enterprise-wide data and AI architecture strategy, ensuring alignment with business objectives.

o Identify opportunities to leverage AI and machine learning technologies to optimize business processes and outcomes.

o Drive the adoption of emerging technologies in AI, machine learning, and data analytics to keep the organization ahead of technological trends.

• Architectural Design & Oversight:

o Design and implement data and AI frameworks, ensuring scalability, security, and efficiency.

o Provide architectural oversight for AI/ML projects, including platform selection, model development, deployment, and integration.

o Ensure best practices in data governance, AI ethics, privacy, and compliance are maintained.

• Collaboration & Leadership:

o Collaborate with business leaders, data scientists, data engineers, and software development teams to define and deliver AI-driven solutions.

o Guide teams in adopting new AI technologies, platforms, and methodologies.

o Present complex AI strategies and roadmaps to executive leadership, articulating the value and potential impact on the business.

• Innovation & Research:

o Stay up to date with the latest advancements in AI, machine learning, and data analytics technologies.

o Lead R&D initiatives to evaluate new tools, platforms, and techniques that can enhance the organization’s data and AI capabilities.

o Drive innovation in the application of AI for predictive analytics, automation, and operational intelligence.

• Governance & Compliance:

o Establish and enforce AI governance policies to ensure ethical AI use, transparency, and accountability.

o Ensure all data and AI architectures comply with regulatory and security requirements, including GDPR, CCPA, and other data privacy laws.

• Performance Monitoring & Optimization:

o Define key performance metrics (KPIs) for AI systems and solutions.

o Monitor AI models for performance, accuracy, and fairness, making recommendations for improvement.

o Ensure the AI models are explainable, reproducible, and maintainable.

Qualifications

Required Qualifications

• Education:

o Bachelor’s degree in Computer Science, Data Science, Engineering, or a related field.

o Master’s or Ph.D. in AI, Machine Learning, Data Science, or related fields is preferred.

• Experience:

o 10+ years of experience in enterprise architecture, data architecture, or AI/ML architecture roles.

o Proven experience in leading large-scale AI and machine learning initiatives in a complex enterprise environment.

o Extensive experience with AI platforms, cloud-based data architectures, and machine learning frameworks

• Skills:

o Strong technical knowledge of AI, machine learning algorithms, and data science techniques.

o Expertise in data management technologies, including data lakes, data warehouses, ETL processes, and big data platforms.

o Familiarity with AI/ML model deployment and monitoring tools (MLOps).

o Excellent communication and leadership skills, with the ability to articulate AI solutions to both technical and non-technical stakeholders.

o Knowledge of AI governance, ethics, and data privacy regulations

Desired Qualifications

• ServiceNow certifications (e.g., Certified ServiceNow Architect) are highly desirable.

• Knowledge about ServiceNow AI capabilities