Principal Engineer, Software - 24300829-8088 - Masco Corporation
Lake Forest, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12230622 Position Summary
The primary function of this role for a Principal Software Engineer /
Customer Complaint Investigator in ICU Medical's Infusion System R&D
organization is to manage and perform R&D Engineering Analysis in
support of Product Complaint Investigations for products developed and
supported by R&D Engineering. These products include but may not be
limited to: Medical Safety Software, Large Volume Infusion Pumps, Pain &
Ambulatory Pumps, and Syringe Pumps. Work is highly independent, and
this role may assume a team lead role for the work group.
Essential Duties & Responsibilities
Provide R&D expertise to ICU Medical Customer Support groups (including
Technical Support, Executive Data Analytics, Clinical Consultants,
Sales, and others). This support includes but may not be limited to:
o Data-Mine SQL Server databases and analyze/modify SQL Stored
Procedures to investigate reported problems and explore product
improvement (whether due to customer requests or internal initiatives).
o Analyze data collected from Customer Site to investigate reported
support requests and customer complaints. This data includes but may not
be limited to: Pump logs, Event Reports, Software debug logs files,
Product generated Reports, Customer provided data.
o Using product expertise to help clarify issues reported by customers.
E.g. Sometimes a "symptom" seen by customer implies a very different
underlying cause.
Perform root cause analysis of complex issues to help provide
answers/solutions to problems identified both internally and by our
customers.
Use appropriate Software languages and environments to write Tools (as
needed) to assist in analyzing data in support of the above
investigative tasks.
Contribute to the technical implementation of projects as required for
the R&D Engineering team. This may include identifying and resolving
issues discovered within our product software.
Analyze, evaluate and plan methods for the solution of complex problems.
Willing and able to accept the challenge of reverse engineering existing
code to determine possible root causes of issues as well as engineering
solutions within the code base.
Work on special projects as assigned.
Knowledge & Skills
Must have a proven track record of developing and launching successful
products.
Solid deep knowledge in Java, C++, and SQL with strong database
experience.
Experience developing and debugging complex software systems.
Ability to foresee and recognize potential issues that impact our
products and to work diligently with management and appropriate team
members to resolve these issues.
Strong knowledge of Object-Oriented analysis & design methodologies
Previous experience in Medical Device or another regulated industry.
Able to self-manage multiple prioritized tasks and time effectively.
Strong verbal and written communication skills and can communicate
effectively with remote team members.
Advanced ability to communicate effectively with both technical and
non-technical team members as well as with Customers when needed.
Minimum Qualifications, Education & Experience
Must be at least 18 years of age
Bachelor's degree from an accredited college or university is required
10+ years of software engineering experience
Must pass pre-employment drug screen and background check
Work Environment
This job operates in a professional office environment and routinely
uses standard office equipment.
This is largely a sedentary role.
Typically requires travel less than 5% of the time
ICU Medical is an Affirmative Action and Equal Opportunity Employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientati n, gender
identity, national origin, or protected veteran status and will not be
discriminated against on the basis of disability.
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12230622 Position Summary
The primary function of this role for a Principal Software Engineer /
Customer Complaint Investigator in ICU Medical's Infusion System R&D
organization is to manage and perform R&D Engineering Analysis in
support of Product Complaint Investigations for products developed and
supported by R&D Engineering. These products include but may not be
limited to: Medical Safety Software, Large Volume Infusion Pumps, Pain &
Ambulatory Pumps, and Syringe Pumps. Work is highly independent, and
this role may assume a team lead role for the work group.
Essential Duties & Responsibilities
Provide R&D expertise to ICU Medical Customer Support groups (including
Technical Support, Executive Data Analytics, Clinical Consultants,
Sales, and others). This support includes but may not be limited to:
o Data-Mine SQL Server databases and analyze/modify SQL Stored
Procedures to investigate reported problems and explore product
improvement (whether due to customer requests or internal initiatives).
o Analyze data collected from Customer Site to investigate reported
support requests and customer complaints. This data includes but may not
be limited to: Pump logs, Event Reports, Software debug logs files,
Product generated Reports, Customer provided data.
o Using product expertise to help clarify issues reported by customers.
E.g. Sometimes a "symptom" seen by customer implies a very different
underlying cause.
Perform root cause analysis of complex issues to help provide
answers/solutions to problems identified both internally and by our
customers.
Use appropriate Software languages and environments to write Tools (as
needed) to assist in analyzing data in support of the above
investigative tasks.
Contribute to the technical implementation of projects as required for
the R&D Engineering team. This may include identifying and resolving
issues discovered within our product software.
Analyze, evaluate and plan methods for the solution of complex problems.
Willing and able to accept the challenge of reverse engineering existing
code to determine possible root causes of issues as well as engineering
solutions within the code base.
Work on special projects as assigned.
Knowledge & Skills
Must have a proven track record of developing and launching successful
products.
Solid deep knowledge in Java, C++, and SQL with strong database
experience.
Experience developing and debugging complex software systems.
Ability to foresee and recognize potential issues that impact our
products and to work diligently with management and appropriate team
members to resolve these issues.
Strong knowledge of Object-Oriented analysis & design methodologies
Previous experience in Medical Device or another regulated industry.
Able to self-manage multiple prioritized tasks and time effectively.
Strong verbal and written communication skills and can communicate
effectively with remote team members.
Advanced ability to communicate effectively with both technical and
non-technical team members as well as with Customers when needed.
Minimum Qualifications, Education & Experience
Must be at least 18 years of age
Bachelor's degree from an accredited college or university is required
10+ years of software engineering experience
Must pass pre-employment drug screen and background check
Work Environment
This job operates in a professional office environment and routinely
uses standard office equipment.
This is largely a sedentary role.
Typically requires travel less than 5% of the time
ICU Medical is an Affirmative Action and Equal Opportunity Employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientati n, gender
identity, national origin, or protected veteran status and will not be
discriminated against on the basis of disability.
Source : Masco Corporation